Explains "At risk (SMART event)" pop-up message from the Intel® Optane™ Memory and Storage Management/Intel RST application.
Windows pop-up encountered such as the following
- SATA SSD connected to a certain controller and a certain port is presenting problems and indicated (SMART event). For example, SATA SSD on Controller 0, Port 2: At risk (SMART event).
- Intel® Optane™ Memory showing error At risk (SMART event).
- Attention Required: One of your disks is at risk (SMART event). Please open Intel® Optane™ Memory and Storage Management application for details.
The message is informing the user that a potential problem has been detected in the SSD, the Intel® Optane™ Memory or the application and how it communicates with the system.
This notification is typically the result of a standard health monitoring system (SMART) that may have detected an issue with a storage device in the system being managed by the Intel Rapid Storage Technology driver/controller. It could also be the application not being able to detect RAID or Intel Optane Memory volumes it was expecting.
Read through all of the tips below before proceeding:
SSDs and HDDs: Some system and SSD manufacturers have included an option to test and fix SATA SSD integrity.
- An option may be available in the system BIOS to test the integrity of an SSD. Check with the system vendor to confirm if this is available to test/fix storage devices.
- Check with the storage drive vendor (for example Intel provides the Intel Memory and Storage Tool) that can run diagnostics on the drive.
- Utilities in the Windows* OS are also available. Follow these steps to check and repair your system disk drives for integrity issues.
Intel® Optane™ Memory:
- Next to the message At risk (SMART event) is a hyperlink in parentheses, Suppress SMART. Clicking this option will disable the Intel® Optane™ Memory.
- Once the Intel® Optane™ Memory is disabled access Command Prompt and Clean the Intel® Optane™ Memory.
- Open an Administrator Command Prompt. (Click on the start menu icon, type Command Prompt and select Run as administrator).
- Type diskpart and press Enter.
- Type list disk to display a list of your connected storage devices. Here you should be able to see the Intel Optane memory module. Note the disk number.
- Type Select Disk # and press Enter. Make sure to adjust to match the disk number displayed for your module.
- Type Clean and press Enter. Diskpart will proceed to low-level format the memory module. Once the command completes the command prompt may be closed.
- Reboot the system, access again the Intel® Optane Memory and Storage Management application and enable the Intel® Optane™ Memory.