Audio or Display Problems related to HDMI on Intel® NUCs That Use LS-PCON

Documentation

Troubleshooting

000024118

03/19/2020

What are you seeing?

  • Your Samsung 6000* series television doesn't display video when connected to your Intel® NUC.
  • Some surround sound formats don't work when using your Intel NUC with an AV (Audio/Video) receiver.
  • Head-mounted display doesn’t wake up from sleep (S3) when using Windows* Mixed Reality.
  • Flickering display when using an HDMI-to-DVI adapter.
  • A blurry or distorted display.

Why are you seeing it?

One reason you could be having these issues is due to old HDMI firmware for the DisplayPort 1.2a to HDMI 2.0 Level Shifter/Protocol Converter (LS-PCON) on your Intel NUC.

How to fix it

Update the HDMI firmware. If your Intel NUC isn't on this list, either it doesn't use LS-PCON or there isn't currently an HDMI firmware update available.

Intel® NUC Model Download Center Link
NUC8i3BE, NUC8i5BE, NUC8i7BE HDMI Firmware Update Tool for NUC8i3BE, NUC8i5BE, NUC8i7BE
NUC7i3DN, NUC7i3DN, NUC7i3DN HDMI Firmware Update Tool for NUC7i3DN, NUC7i5DN, NUC7i7DN
NUC7i7BNH, NUC7i3BN, NUC7i5BN HDMI Firmware Update Tool for NUC7i3BN, NUC7i5BN, NUC7i7BN
NUC6CAY HDMI Firmware Update Tool for NUC6CAY
NUC6i7KYK HDMI Firmware Update Tool for NUC6i7KYK

Troubleshooting

If you get a blank screen for longer than two or three minutes during the update, leave the HDMI device connected, connect another display to the other display output, and run the update again.

Related topics
Troubleshooting Flickering Displays on Intel® NUC