Intel® NUC's Audio Doesn't Work When Connected to TV, Monitor, or AV Receiver HDMI Port

Documentation

Troubleshooting

000006796

05/02/2022

We recommend you install the latest BIOS version for your Intel® NUC before trying the troubleshooting suggestions below. To install the latest BIOS:

Try the following suggestions.

Click or the topic for details:

Verify that Intel® Display Audio Drivers are installed
  1. Open the Device Manager using the steps provided for your operating system:
    • Press the Windows key and the x key together, and then select Device Manager.
    • Under Display adapters, look for Intel® HD Graphics. The exact graphics name can vary by Intel® NUC model.
  2. Under Sound, video and game Controllers, look for Intel® Display Audio.
    Intel® Display Audio

If either of these items are missing or have errors associated with them, try the following

Try uninstalling and reinstalling drivers
  1. Follow the steps to do a Clean Installation of Intel® Graphics Drivers in Windows*.

  2. Reinstall the latest Intel Graphics Driver from the Download Center. The Intel Display Audio HDMI Driver is included in the download and is automatically installed.

Verify that HDMI audio is selected as your default playback device
  1. In the Windows* taskbar, right-click the Speaker icon:
    speaker icon

  2. Select Playback devices:
    Playback devices
    Select Sounds, and then select the Playback tab:
    Select playback

  3. Check the Playback devices listed to make sure that HDMI audio is set as the Default Device. If not, right-click the device and select Set as Default Device. Click OK.
    Set as Default Device

Check your HDMI cable
  • Unplug the cable on both ends and plug it in again or switch ends.
  • Try a different cable.

If 4K/60 Hz content is playing, an HDMI category 2 cable is necessary, similar to the one below.

Finding the right cable

HDMI cable

Check the audio output settings on the TV

Some TVs require changing the sound output from TV to Digital.

If the issue persists, contact Intel customer support.

Related topics
Troubleshooting Audio Issues on Intel® NUC
HDMI Audio Cutting Out Intermittently During Media Playback on Intel® NUC11PA Performance Kit
Audio or Display Problems related to HDMI on Intel® NUCs That Use LS-PCON
Setting Up Speaker Systems With Intel® NUC
Linux* Support for Intel® NUC