Error Message: Computer Manufacturer Graphics Driver Detected

Documentation

Error Messages

000005469

05-Dec-2017

You get one of the below error messages when you update your graphics drivers.

Click or the topic for details:

Error received when you use Intel® Driver & Support Assistant

Error: A customized computer manufacturer driver is installed on your computer. The Intel® Driver & Support Assistant is not able to update the driver. Installing a generic Intel® driver instead of the customized computer manufacturer driver can cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

Error received when you manually install driver

Error: The driver being installed is not validated for this computer. Obtain the appropriate driver from the computer's manufacturer. Setup will exit.

Or

Error: This driver could not be installed on this computer. Contact the computer's manufacturer for further information.

 

Why did I get this error?
Your computer manufacturer customizes drivers that run Intel® components on your machine.

What can I do?
You should contact your computer manufacturer to get the latest driver. 

You can install the generic Intel® Graphics Driver but you risk losing functionality or causing other technical issues. If you want to install generic driver, select your operating system or processor for instructions:

 
Related topics
Intel® Driver & Support Assistant
How to Identify Your Intel® Graphics Controller
Graphics Drivers for Intel® Pentium® Processors and Intel® Celeron® Processors with Intel® HD Graphics