Discover Use Cases for AI and Computer Vision in Retail, Enabled by Microsoft and Intel



From implementing touchless transactions to managing the flow of shoppers through the store, new services based on artificial intelligence (AI) and computer vision can help your retail customers thrive in a time of significant change. They can also provide the highly personalized experiences that today’s customers want.

At Microsoft Ignite, Intel’s Raechel Frick and Microsoft’s Ricardo Mendes explained how Intel’s collaboration with Microsoft creates exciting innovation possibilities for retailers.

In this article, you can watch videos that cover different AI and computer vision use cases for your retail customers. Select the segment to watch based on the use case most appropriate for your customer. The videos can be shared directly with customers to help them understand how Microsoft and Intel can help engage their customers and drive more revenue in challenging times. Included are links to relevant reading from Microsoft and Intel to help your customers plan their next steps.

Part 1: How Intel and Microsoft are Helping Retail Customers Solve Their Business Challenges

Key takeaways:

  • The video highlights five ways in which Microsoft and Intel are enabling retailers with AI and computer vision:
  1. Know customers – harnessing knowledge about customers that helps retailers deliver personalized experiences that increase revenue.
  2. Support employees – with the tools and insights needed to up level the customer experience online or in-store.
  3. Deliver intelligent supply chain – responding to changes in purchasing behavior, such as curbside pickup or increased online activity.
  4. Reimagine retail – develop new ways of doing business that capitalize on the latest technologies.
  5. Be prepared – helping retailers adapt to evolving changes in the industry.

Share this with your customers if:

  • They are starting to think about the benefits of AI and computer vision but don’t yet have any specific use cases in mind.

Part 2: Delivering an Efficient, Personalized In-Store Experience

Key takeaways:

  • Demo of the intelligent kiosk, which can greet customers arriving in store, and make it easy for them to find the items they’re interested in.
  • This computer vision use case can even recognize repeat customers or loyalty program members to deliver a highly personalized interaction that improves their experience.

Share this video with your customer if:

  • They want to personalize the in-store experience for their retail customers.

Part 3: Creating a Touch-Free Fitting Room Experience

Key takeaways:

  • Smart mirror, featuring Intel® NUC, allows retail store customers to ‘try on’ purchases such as clothing, makeup and accessories virtually.
  • Create a smooth, hassle-free purchasing experience for retail customers, and helps retailers drive revenue by speeding up transactions and reducing staff time.

Share this video with your customer if:

  • They are interested in creating differentiated in-store experiences for their customers.

Part 4: Managing Inventory and Customer Density with AI and Computer Vision

Key takeaways:

  • Demonstration of how retailers can equip staff with insights into stock levels and manage inventory more effectively, using a platform built on Azure Stack Hub.
  • Computer vision and AI can unlock insights into the numbers of customers in-store. They can help curbside pick ups run more smoothly, supporting retailers with some of the newer demands.

Share this video with your customer if:

  • They have challenges with inventory management or are implementing changes required to support social distancing.

Next Steps

AI and computer vision solutions from Microsoft and Intel can help your retail customers deal with some of their most pressing challenges. For more information about Microsoft and Intel’s edge to cloud Intelligent Retail Experience, watch this video. If your customers are ready to explore some of these models, direct them to the Azure Stack Hub and GitHub where they can get started.

Customers looking to accelerate the development of computer vision applications for their retail environments should also download the Intel® Distribution of OpenVINO™ Toolkit. It’s free to download, and enables customers to run high-performance inference with a write once, deploy anywhere efficiency.

Get in touch with your Intel account team to discuss the AI use cases and challenges your retail customers are working on.