Description
Empowering clients with the tools for self-service from the initial acquisition of
hardware, through the lifecycle of their devices, and full circle through device
refresh helps IT maintain budgets and forecast future client device needs.
Leveraging telemetry is key to improving interactive employee experiences
by equipping IT with insights that provide better service, device, and product
configurations, resulting in overall improved employee satisfaction.
Intel IT is committed to maximizing client productivity and giving employees
access to support without picking up a phone or visiting a service desk. To
help achieve this they monitor all managed devices in the Intel IT ecosystem
and define this as Client Health. The driving questions behind Client Health
are how to quantify captured client data, how to analyze the data, and what
to do with that data to deliver excellence in IT support. The answers to these
questions help deliver a stable, responsive platform with the right hardware
aligned to an employee’s