Intel® Sign In Frequently Asked Questions

If your company uses Microsoft Azure for authentication, you should be prompted to enter your company’s password. These credentials are not stored at Intel but allow for authentication with your company’s Azure tenant.

• https://signin.intel.com/ is no longer a viable sign-in point. Please use direct links to applications. 
• Users with access to confidential information (Example: Resource and Documentation Center, Intel Premier Support, Intel Partner Alliance, etc.) will sign-in with their own company credentials, or with an email One Time Passcode (OTP) or Microsoft Azure account. This is dependent on what your company is using for identity management. Intel no longer manages your password at sign-in.
• If you have signed in and completed your MFA process and receive an error message that says,  “Sorry an account with those details cannot be found,” please try using one of these direct links:
  • Intel Premier Support –
    https://premiersupport.intel.com
  • Resource and Documentation Center –
    https://rdc.intel.com
  • Web Order Management –
    https://orders.intel.com
  • Intel Partner Alliance –
    https://www.intel.com/content/www/us/en/secure/partner-alliance/overview.html
• Old bookmarks may give you a 504 error. Please delete the bookmark and create a new one. 

• Please go back to the sign-in screen and enter your email address. Choose sign-in and look at the URL (found at the top of your browser) - this will determine how your password is managed.
• If you see login.microsoft.com or login.microsoftonline.com in the URL then your password is managed by your organization. Please contact your IT department for password issues as Intel does not manage these passwords.
• If you see login.live.com in the URL then you will need to manage your password with your Microsoft account. Please go to account.microsoft.com to change your password.
• If you see consumer.intel.com in the URL you can change your own password or sign in with a Single-Use Passcode. Please go back to the sign in screen and choose "Forgot password?". Enter your email address and click send verification code.  You will receive a verification code in your email. After entering the verification code, you will be prompted to change your password. Below are the password requirements for users who have consumer.intel.com in the URL:

Password requirements 

Use:​

A minimum of 8 characters in length​

At least one alphabetic character (a-z, A-Z)​

At least one numeric character (0-9)​

At least one special character​ 

Do not use:​ 

An email address in the password​

A previous password​

Three or more repeating characters (Example: '1111', 'aaa')​

Leading or trailing spaces​ 

• Group, shared, or generic email accounts are not permitted. All users must have an individual business email address.
• If your company uses Microsoft Azure for authentication, you will be temporarily redirected to your company tenant to sign in. These credentials are not stored or managed at Intel. If your company has not configured their Azure Portal sign-in screen, it will say Intel Azure Portal, but it is your company you are authenticating with.

If you need to change your email, please choose one of the 'Contact Intel Support' options shown at the bottom of this page. 

There is a set number of codes that can be generated in a short time. You must wait 15 minutes before requesting a new Single-Use Passcode.

• By having two methods, you have control over your authentication methods. For example, if you get a new phone and have only one method configured, you will need to contact Intel for help signing in. If you have an additional authentication method setup before getting a new phone you can update your authentication methods without escalating to Intel.
• You must have your current MFA authentication method available to proceed. If you do not, please choose one of the 'Contact Intel Support' options shown at the bottom of this page.

To add an additional authentication method, please visit Intel Azure Security Information page. You will need an existing MFA method to authenticate. After signing in, navigate to the Security Info section, choose “Add sign-in method” or change your default sign-in method. 

Instructions for the first time set up of Intel’s MFA process (PDF)

We strongly recommend that you set up two different MFA methods.

• The initial MFA setup supports
  • Authenticator App for mobile phones
  • Desktop Authenticator App, including Yubico with a security key
  • SMS text
  • Voice phone
    

After the initial setup, you can add additional methods such as a phone, an office phone, or additional authenticator app.

• If you choose to setup an authenticator app, the default prompt is the Microsoft Authenticator app, and you will automatically be prompted through that setup.
• Alternatively, you may select ‘I want to use a different authenticator app’ if you prefer to use a different MFA application to complete the set-up process (e.g., Google Authenticator, Authy or Yubico with security key).

You must have your current MFA authentication method available to proceed. Please visit Intel Azure Security Information page. When prompted, follow your sign-in method, and then use your currently configured MFA method to approve the sign in request. Under the Security Info section there is an option to “Add sign-in method” or change your default sign-in method.

Your company may belong to a restricted Azure tenant like a National Cloud tenant, or your company may have chosen to restrict collaboration with other organizations.  Your company’s IT/Azure Cloud administrator will need to configure cross-tenant settings to permit business-to-business (B2B) collaboration with Intel’s public cloud environment. An overview of the changes can be found here. Please choose one of the ‘Contact Intel Support’ options shown at the bottom of this page for further assistance.

If you do not have an alternative authentication method configured, please choose one of the ‘Contact Intel Support’ options shown at the bottom of this page.

For the initial MFA setup, you can choose to download a desktop authenticator (e.g.Authy) or an app with a security key such as YubiKey. You can also choose the "Phone" option which allows you to validate your identity by phone call to a landline phone. See Instructions for the first time set up of Intel’s MFA process (PDF).

Intel’s security policy requires the authentication to be reset every 24 hours. This requires users to authenticate once a day.