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Intel® Sign In Frequently Asked Questions
Get the answers you need to sign in. If you still experience issues, contact customer support below
If your company uses Microsoft Azure for authentication, you should be prompted to enter your company’s password. These credentials are not stored at Intel but allow for authentication with your company’s Azure tenant.
- Users with access to confidential information (Example: Resource and Documentation Center, Intel Premier Support, Intel Partner Alliance, etc.) will sign-in with their own company credentials, or with an email One Time Passcode (OTP) or Microsoft Azure account. This is dependent on what your company is using for identity management. Intel no longer manages your password at sign-in.
- Users who do not have access to confidential information (like Intel Communities, Developer Zone Standard, etc) will still utilize an Intel managed password and will be required to change the password every 180 days.
- If you have signed in and completed your MFA process and receive an error message that says, “Sorry an account with those details cannot be found,” please try using one of these direct links:
- Intel Premier Support –
https://premiersupport.intel.com - Resource and Documentation Center –
https://rdc.intel.com - Web Order Management –
https://orders.intel.com - Intel Partner Alliance –
https://www.intel.com/content/www/us/en/secure/partner-alliance/overview.html
- Intel Premier Support –
If you do not have an alternative authentication method configured, please choose one of the ‘Contact Intel Support’ options shown at the bottom of this page. To prevent future issues, you may consider either setting up an additional MFA method or if you are using the Microsoft Authenticator application, you can back it up to have the ability to restore it later.
Please visit How to Add Additional Authentication Methods or How to Backup your Microsoft Authenticator application for more information.
You must have your current MFA authentication method available to proceed. Please visit Intel Azure Security Information page. When prompted, follow your sign-in method, and then use your currently configured MFA method to approve the sign in request. Under the Security Info section there is an option to “Add sign-in method” or change your default sign-in method. To prevent future issues, you may consider either setting up an additional MFA method or if you are using the Microsoft Authenticator application, you can back it up to have the ability to restore it later.
Please visit How to Add Additional Authentication Methods or How to Backup your Microsoft Authenticator application for more information.
By having more than one authentication method configured or by backing up Microsoft authenticator, you have control over your authentication methods and can update your authentication methods without escalating to Intel.
- If you choose to have additional authentication methods configured, you can prevent being locked out of your Intel account.
- If you are only using Microsoft Authenticator App and get a new phone, you will need to escalate to Intel for help signing in.
- If you receive a new phone number and only have SMS Text configured, you will need to escalate to Intel for help signing in.
To add an additional authentication method, please visit Intel Azure Security Information page. You will need an existing MFA method to authenticate. You should be on the “Security info” screen, choose “Add sign-in method” or change your default sign-in method. For more detailed information, please visit How to Add Additional Authentication Methods.
Important: You must have your current MFA authentication method available to proceed. If you do not, please choose one of the ‘Contact Intel Support’ options shown at the bottom of this page.
- If you choose to backup your Microsoft Authenticator application, please visit How to Backup your Microsoft Authenticator application for more information. This will allow you to restore Microsoft Authenticator onto your new device without having to escalate to Intel.
Intel strongly recommends that you set up two different MFA methods.
The initial MFA setup supports:
MFA Methods | Supports | Choose |
---|---|---|
Microsoft Authenticator app | Mobile device only | "Download now" if you do not have Microsoft Authenticator already or choose "Next" if you already have it. |
Different 3rd Party Authenticator apps NOTE: This information is provided solely as a convenience to you. The applications listed are not validated by Intel. |
|
"I want to use a different authenticator app" |
Phone |
|
"I want to set up a different method" |
For more detailed instructions see How to Set Up Azure Multi-Factor Authentication (MFA)
- Please go back to the sign-in screen and enter your email address. Choose sign-in and look at the URL (found at the top of your browser) - this will determine how your password is managed.
- If you see login.microsoft.com or login.microsoftonline.com in the URL then your password is managed by your organization. Please contact your IT department for password issues as Intel does not manage these passwords.
- If you see login.live.com in the URL then you will need to manage your password with your Microsoft account. Please go to account.microsoft.com to change your password.
- If you see consumer.intel.com in the URL you can change your own password or sign in with a Single-Use Passcode. Please go back to the sign-in screen and choose “Problems signing in?”, and then choose "Reset your password". Enter your email address and click send verification code. You will receive a verification code in your email. After entering the verification code, you will be prompted to change your password. Below are the password requirements for users who have consumer.intel.com in the URL:
Password requirements
Use:
Eight (8) to twenty-nine (29) characters
At least one upper case alphabetic character (A-Z)
At least one lower case alphabetic character (a-z)
At least one numeric character (0-9)
At least one special character (see full table below)
Do not use:
An email address in the password
A previous password
Three or more repeating characters, including special characters (Example: '1111', 'aaa', ‘!!!’)
Spaces
Unicode or ASCII characters
Special Characters Allowed in Password
There are several options to choose from that do not require a mobile phone:
- Phone call for authentication.
- An app with a security key such as YubiKey.
- A 3rd party desktop authenticator.
There are lots of 3rd party authenticator applications available, please choose the best one for you. When considering a 3rd party application it may be important to you that there is back up capability in case you receive a new device, will you need it across Android/OS/Windows/Mac, and how well known and what is the ranking on the application. For more detailed instructions see How to Set Up Azure Multi-Factor Authentication (MFA).
Intel has implemented Microsoft’s System-Preferred Multi-Factor Authentication (MFA) experience. If you have multiple MFA methods configured with Intel, the more secure MFA method will prompt you to sign in, overriding your default MFA method. If you are having issues with the more secure MFA method like the Microsoft Authenticator app, you can choose “I can’t use my Microsoft Authenticator app right now” and use an alternate MFA method.
- If you are receiving “Your account or password is incorrect. If you don’t remember your password, reset it now”, then you have been redirected to your company to authenticate because you have access to confidential information at Intel. These credentials are not stored or managed at Intel. If your company has not configured their Azure Portal sign-in screen, it will say Intel Azure Portal, but it is your company you are authenticating with. Please use the work email address that you use to log in to your company PC or Microsoft 365 account – NOT the email address you have used to register with Intel as your company authentication might be different.
- If you cannot reset or request your password, it is recommended to contact your IT department to request a reset for your internal company password.
- Group, shared, or generic email accounts are not permitted. All users must have an individual business email address.
- If you are receiving ‘‘Sorry, the email or password provided are invalid. Please check the details and try again, or create an account’, please use the Single-Use Passcode option to sign in. A passcode will be sent to your email to authenticate you. If you have tried that already then you account may have been deactivated due to inactivity and you will need to re-register.
If you need to change your email, please choose one of the 'Contact Intel Support' options shown at the bottom of this page.
Your company may belong to a restricted Azure tenant like a National Cloud tenant, or your company may have chosen to restrict collaboration with other organizations. Your company’s IT/Azure Cloud administrator will need to configure cross-tenant settings to permit business-to-business (B2B) collaboration with Intel’s public cloud environment. An overview of the changes can be found here. Please choose one of the ‘Contact Intel Support’ options shown at the bottom of this page for further assistance.
Supplier.intel.com Users, need help? Get Supplier e-Business support
Intel Employees, need help? Get TAC Support