Due to a known problem in the Intel® Quartus® Prime Pro Edition Software v18.1 Update 1 and later, while attempting to reconfigure an Intel® Stratix® 10 device via any of the supported configuration methods, including Configuration via Protocol (CvP), you may see the device gets stuck and requires a power cycle to recover.
This may be seen if the design uses the Intel Stratix 10 FPGA Mailbox Client IP commands on its own for accessing the Intel Stratix 10 FPGA Secure Device Manager peripherals or via the following software intellectual property (IP) cores such as Intel Stratix 10 FPGA Temperature Sensor / Intel Stratix 10 FPGA Voltage Sensor / Chip ID Intel Stratix 10 FPGA IP core / Intel Stratix 10 FPGA Serial Flash Mailbox Client Intel FPGA IP core / Intel Stratix 10 FPGA Partial Reconfiguration Controller IP core or HPS cold resets on Intel Stratix 10 FPGA Hard Processor System.
This problem is scheduled to be fixed in a future release of the Intel® Quartus® Prime Pro Edition Software.
A patch is available to fix this problem for the Intel Quartus Prime Pro Edition software. This patch can also be installed over a Standalone version of the Intel Quartus Software Programmer version.
For the Intel Quartus Prime Pro Edition Software v19.1, download and install patch 0.29fw from the following links:
For the Intel Quartus Prime Pro Edition Software v19.2, download and install patch 0.13 from the following links: