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Support

Support

    Support Home Network and I/O Wireless Networking Intel® Wireless Products Intel® Wireless 3100 Series

Intel® Dual Band Wireless-AC 3165

Support information for Intel® Dual Band Wireless-AC 3165

  • Compatibility

    Compatibility

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    • Windows Inbox Drivers for Intel® Wireless Adapters
    • IPv6 Support for Intel® Ethernet and Wireless Adapters
    • Frequently Asked Questions for Windows 7* and Intel® Wireless Products
    • Linux* Support for Intel® Wireless Adapters
    • Support for Fast BSS Transition Roaming on Windows® 10 with Intel® Wireless Adapters
    • Supported Windows Operating Systems for Intel® Wireless Products
    • Intel® Wireless Adapters and Wi-Fi 6 (802.11ax) networks
    • Frequently Asked Questions about Windows 8* and 8.1* and Intel® Wireless Products
    • Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?
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    • Identify Your Intel® Wireless Adapter and Wi-Fi Driver Version
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    • Software Package and Driver Version
    • Determine If My Computer Is Running Windows 32-bit* or 64-bit* OS
  • Install & Setup

    Install & Setup

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    • Software and Driver Installation guide for Intel® Wireless Adapters
    • Installation Process for Intel® PROSet/Wireless Software
    • Setting Power Management for Intel® Wireless Adapters
    • Do I Need to Install Intel® PROSet/Wireless Software on a Windows® 10 System?
    • Silent Installation of Intel® WiFi Driver and Intel® PROSet/Wireless Software Version 15.6 or Later
    • How to Turn Wi-Fi On and Off in Windows* Operating Systems
    • Pair or Add New Bluetooth® Wireless Technology on Windows® 10 Creators Update
    • Upgrade from Windows 7* to Windows 8* or 8.1*
    • Add and Connect Devices Using Bluetooth® Technology
    • Bluetooth® Technology Management and Configuration
      • Installation for Intel® Wireless Bluetooth® Software
      • Uninstalling the Wi-Fi/Bluetooth® Driver for Your Intel® Wireless Adapter
      • Connect Your Devices with Bluetooth® Technology
      • Uninstall Intel® PROSet/Wireless Software
      • Configure Channel Bonding on Intel® Wireless Adapters
      • How to Install Cisco Compatible eXtensions (CCX) from Intel® PROSet/Wireless Software 19.0 to 20.80
      • Create and Import Wireless Profiles in Windows*
      • Determine Which File to Download for Your Intel® Wireless Adapter
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  • Maintenance & Performance

    Maintenance & Performance

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    • Recommended Settings for 802.11ac Connectivity
    • Update Your Wi-Fi Adapter Driver and Intel® PROSet/Wireless Software
    • Download the Latest Driver for Your Intel® Wireless Adapter
    • Download Software and Drivers for Intel® Wireless Bluetooth®
    • Advanced Intel® Wireless Adapter Settings
    • IT Administrator Links for Intel® PROSet/Wireless Software
    • Download Intel® PROSet/Wireless Software and Wi-Fi Drivers
    • IT Administrator Links for Intel® Wireless Bluetooth® Software
    • Recommended Settings for 802.11n Connectivity
    • Wi-Fi Client Adapter Connection and Roaming Behavior
      • Wi-Fi Roaming Aggressiveness Setting
      • How To Delete Wi-Fi Network Profiles in Windows
      • Finding the Wi-Fi Driver Only Package for Intel® Wireless Adapter
      • Wireless Device Interference May Impact 802.11n
      • Improve Your 802.11n Wireless Performance
      • TechNote: Access Point Interoperability Issue with uAPSD
    Show Less Show more
  • Product Information & Documentation

    Product Information & Documentation

    Sorry, there are no results matching your filter criteria.
    • Regulatory Documents for Intel® Wireless Products
    • Different Wi-Fi Protocols and Data Rates
    • Frequently Asked Questions about Intel® Wireless Adapters
    • End of Cisco Compatible eXtensions (CCX) Support for Intel Wireless Adapters
    • Electronic Product Environmental Assessment Tool (EPEAT)
    • Product Change Notifications for Intel® Products
    • Intel EU Single Place of Contact Address Change
    • Green Product Label for China RoHS Conformity Assessment
    • International Material Data System (IMDS) for Intel Products
    • RoHS Compliance with Phthalate Restrictions for All Intel® Products
      • Where to Find Material Declaration Data Sheet (MDDS) for Intel® Products
      • ISO Certifications for Intel® Products
      • REACH SVHC Compliance for All Intel® Products
      • Declaration of Conformity for Intel® Products
      • Learn about Intel® PROSet/Wireless Software
      • Bluetooth® Key Negotiation Vulnerability
      • Where to Get Support for Ultrabook™ Devices
      • Where to get the datasheet for Intel® Wireless Adapters?
      • Which connector is used to connect the of Intel® wireless card to Wi-Fi antenna
      • Intel® Wireless and Bluetooth® Adapters, Software, and Drivers Supported for Windows® 10
      • Find or Request Export Classifications for Intel® Wireless Adapter
      • FIPS 140-2 Support for Intel® Wireless Adapters
      • Complete List of Topics for Bluetooth® Technology
      • Frequently Asked Questions about Intel® Wireless Technology
      • Access User Guide for Intel® PROSet/Wireless Software for Bluetooth® Technology
      • Features for Intel® PROSet/Wireless Software for Bluetooth® Technology
      • Frame Replay Vulnerability (INTEL-SA-00093) for Intel® Dual Band Wireless-AC and Intel® Tri-Band Wireless-AC
      • Wireless Networking Overview
      • Understanding IEEE* 802.11 Authentication and Association
      • Learn about Multiple-Input Multiple-Output
      • I Need Help with Wireless Drivers
      • Regulatory Information Regarding Wireless Hardware Installation or Upgrade
      • Frequently Asked Questions for Enterprise and IT Administrators
      • 802.1X Overview and EAP Types
      • Do Intel® Wireless Adapters Support Master or AP Mode?
      • Current Wi-Fi Software and Driver Versions for Intel® Wireless Adapters
      • Frequently Asked Questions about Bluetooth® Technology
      • Intel® Wi-Fi Protected Access II (WPA2) Protocol Vulnerability (INTEL-SA-00101)
      • Can I Purchase Wireless Adapters from Intel?
      • Bluetooth® Wireless Technology
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  • Troubleshooting

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    • Quick Checks to Improve or Fix Wi-Fi Connection Issues
    • Troubleshooting Intel PROSet/Wireless Software Installation Blocked Issue on Windows® 10
    • Clean Installation of Wireless Drivers
    • Intel Wireless Bluetooth: Device manager error code 10
    • Why Hosted and Ad-Hoc Networks Are Not Working on Windows® 10
    • Device Manager shows Network Controller instead of Intel® Dual Band Wireless-AC 3165 and is not connecting to the network.
    • Troubleshoot Issue with Intel® Bluetooth and Microsoft Windows 7* Updates
    • Power Save Polling (PSP) Causes Connection Issues with Access Points
    • Data Rate Won't Exceed 54 Mbps When WEP or TKIP Encryption is Configured
    • Wireless Radio Cannot be Enabled from Software
      • Using Windows® 10 Mobile Hotspot on 5 GHz Band
      • Troubleshooting Tips for Intel® Wireless Technology
      • What to Do If You're Unable to Connect at 300 Mbps with Your 802.11n Device
    Show Less Show more
  • Compatibility

    Compatibility

    Sorry, there are no results matching your filter criteria.
    • Windows Inbox Drivers for Intel® Wireless Adapters
    • IPv6 Support for Intel® Ethernet and Wireless Adapters
    • Frequently Asked Questions for Windows 7* and Intel® Wireless Products
    • Linux* Support for Intel® Wireless Adapters
    • Support for Fast BSS Transition Roaming on Windows® 10 with Intel® Wireless Adapters
    • Supported Windows Operating Systems for Intel® Wireless Products
    • Intel® Wireless Adapters and Wi-Fi 6 (802.11ax) networks
    • Frequently Asked Questions about Windows 8* and 8.1* and Intel® Wireless Products
    • Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?
  • Identify My Product

    Identify My Product

    Sorry, there are no results matching your filter criteria.
    • Identify Your Intel® Wireless Adapter and Wi-Fi Driver Version
    • Identify Your Bluetooth® Driver Version
    • Software Package and Driver Version
    • Determine If My Computer Is Running Windows 32-bit* or 64-bit* OS
  • Install & Setup

    Install & Setup

    Sorry, there are no results matching your filter criteria.
    • Software and Driver Installation guide for Intel® Wireless Adapters
    • Installation Process for Intel® PROSet/Wireless Software
    • Setting Power Management for Intel® Wireless Adapters
    • Do I Need to Install Intel® PROSet/Wireless Software on a Windows® 10 System?
    • Silent Installation of Intel® WiFi Driver and Intel® PROSet/Wireless Software Version 15.6 or Later
    • How to Turn Wi-Fi On and Off in Windows* Operating Systems
    • Pair or Add New Bluetooth® Wireless Technology on Windows® 10 Creators Update
    • Upgrade from Windows 7* to Windows 8* or 8.1*
    • Add and Connect Devices Using Bluetooth® Technology
    • Bluetooth® Technology Management and Configuration
      • Installation for Intel® Wireless Bluetooth® Software
      • Uninstalling the Wi-Fi/Bluetooth® Driver for Your Intel® Wireless Adapter
      • Connect Your Devices with Bluetooth® Technology
      • Uninstall Intel® PROSet/Wireless Software
      • Configure Channel Bonding on Intel® Wireless Adapters
      • How to Install Cisco Compatible eXtensions (CCX) from Intel® PROSet/Wireless Software 19.0 to 20.80
      • Create and Import Wireless Profiles in Windows*
      • Determine Which File to Download for Your Intel® Wireless Adapter
    Show Less Show more
  • Maintenance & Performance

    Maintenance & Performance

    Sorry, there are no results matching your filter criteria.
    • Recommended Settings for 802.11ac Connectivity
    • Update Your Wi-Fi Adapter Driver and Intel® PROSet/Wireless Software
    • Download the Latest Driver for Your Intel® Wireless Adapter
    • Download Software and Drivers for Intel® Wireless Bluetooth®
    • Advanced Intel® Wireless Adapter Settings
    • IT Administrator Links for Intel® PROSet/Wireless Software
    • Download Intel® PROSet/Wireless Software and Wi-Fi Drivers
    • IT Administrator Links for Intel® Wireless Bluetooth® Software
    • Recommended Settings for 802.11n Connectivity
    • Wi-Fi Client Adapter Connection and Roaming Behavior
      • Wi-Fi Roaming Aggressiveness Setting
      • How To Delete Wi-Fi Network Profiles in Windows
      • Finding the Wi-Fi Driver Only Package for Intel® Wireless Adapter
      • Wireless Device Interference May Impact 802.11n
      • Improve Your 802.11n Wireless Performance
      • TechNote: Access Point Interoperability Issue with uAPSD
    Show Less Show more
  • Product Information & Documentation

    Product Information & Documentation

    Sorry, there are no results matching your filter criteria.
    • Regulatory Documents for Intel® Wireless Products
    • Different Wi-Fi Protocols and Data Rates
    • Frequently Asked Questions about Intel® Wireless Adapters
    • End of Cisco Compatible eXtensions (CCX) Support for Intel Wireless Adapters
    • Electronic Product Environmental Assessment Tool (EPEAT)
    • Product Change Notifications for Intel® Products
    • Intel EU Single Place of Contact Address Change
    • Green Product Label for China RoHS Conformity Assessment
    • International Material Data System (IMDS) for Intel Products
    • RoHS Compliance with Phthalate Restrictions for All Intel® Products
      • Where to Find Material Declaration Data Sheet (MDDS) for Intel® Products
      • ISO Certifications for Intel® Products
      • REACH SVHC Compliance for All Intel® Products
      • Declaration of Conformity for Intel® Products
      • Learn about Intel® PROSet/Wireless Software
      • Bluetooth® Key Negotiation Vulnerability
      • Where to Get Support for Ultrabook™ Devices
      • Where to get the datasheet for Intel® Wireless Adapters?
      • Which connector is used to connect the of Intel® wireless card to Wi-Fi antenna
      • Intel® Wireless and Bluetooth® Adapters, Software, and Drivers Supported for Windows® 10
      • Find or Request Export Classifications for Intel® Wireless Adapter
      • FIPS 140-2 Support for Intel® Wireless Adapters
      • Complete List of Topics for Bluetooth® Technology
      • Frequently Asked Questions about Intel® Wireless Technology
      • Access User Guide for Intel® PROSet/Wireless Software for Bluetooth® Technology
      • Features for Intel® PROSet/Wireless Software for Bluetooth® Technology
      • Frame Replay Vulnerability (INTEL-SA-00093) for Intel® Dual Band Wireless-AC and Intel® Tri-Band Wireless-AC
      • Wireless Networking Overview
      • Understanding IEEE* 802.11 Authentication and Association
      • Learn about Multiple-Input Multiple-Output
      • I Need Help with Wireless Drivers
      • Regulatory Information Regarding Wireless Hardware Installation or Upgrade
      • Frequently Asked Questions for Enterprise and IT Administrators
      • 802.1X Overview and EAP Types
      • Do Intel® Wireless Adapters Support Master or AP Mode?
      • Current Wi-Fi Software and Driver Versions for Intel® Wireless Adapters
      • Frequently Asked Questions about Bluetooth® Technology
      • Intel® Wi-Fi Protected Access II (WPA2) Protocol Vulnerability (INTEL-SA-00101)
      • Can I Purchase Wireless Adapters from Intel?
      • Bluetooth® Wireless Technology
    Show Less Show more
  • Troubleshooting

    Troubleshooting

    Sorry, there are no results matching your filter criteria.
    • Quick Checks to Improve or Fix Wi-Fi Connection Issues
    • Troubleshooting Intel PROSet/Wireless Software Installation Blocked Issue on Windows® 10
    • Clean Installation of Wireless Drivers
    • Intel Wireless Bluetooth: Device manager error code 10
    • Why Hosted and Ad-Hoc Networks Are Not Working on Windows® 10
    • Device Manager shows Network Controller instead of Intel® Dual Band Wireless-AC 3165 and is not connecting to the network.
    • Troubleshoot Issue with Intel® Bluetooth and Microsoft Windows 7* Updates
    • Power Save Polling (PSP) Causes Connection Issues with Access Points
    • Data Rate Won't Exceed 54 Mbps When WEP or TKIP Encryption is Configured
    • Wireless Radio Cannot be Enabled from Software
      • Using Windows® 10 Mobile Hotspot on 5 GHz Band
      • Troubleshooting Tips for Intel® Wireless Technology
      • What to Do If You're Unable to Connect at 300 Mbps with Your 802.11n Device
    Show Less Show more

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