Intel® Account Sign In Information
Content Type: Error Messages | Article ID: 000102086 | Last Reviewed: 10/27/2025
Based on the type of account you have with Intel, you may be asked to sign in using your company credentials. If your company uses Microsoft Entra ID for authentication, you will sign in to Intel with your company credentials. Your password is never shared with Intel.
Group, shared, or generic email accounts (orders@company.com, for example) are not permitted and will create system errors. All business users must register with their first and last name and individual business email address with a company domain.
Multi-Factor authentication helps secure your Intel account by requiring a second verification method in addition to your password. You can choose a mobile or desktop authenticator application, a phone call, or hardware key. Please visit How to Set Up Azure Multi-Factor Authentication (MFA).
If you have a new phone or device, you will need to reset your Multi-Factor Authentication (MFA).
To change your MFA, please sign in to your Azure Security Information page using your current sign-in credentials. In the Security info section, you can add or delete a sign in method then select “change” to indicate the sign-in method you prefer. Please note that this could change your MFA method on other sites where you use that email address.
If you receive a message, “Your account or password is incorrect. If you don’t remember your password, reset it now”, you are being prompted to enter the email address and password you use when signing in to your company and/or Microsoft 365 account. If you need password assistance, please contact your company IT department. Your password is never shared with or managed by Intel.
If you receive a message, ‘‘Sorry, the email or password provided are invalid. Please check the details and try again, or create an account”, you will need to use the “send code” option and follow the on-screen prompts. An account verification code will be sent to your email within a few minutes. If do not receive an email, your account may have been deactivated due to inactivity and you will need to re-register.
If you are attempting to register with an Intel program but are seeing the “Sorry, an account with those details cannot be found” message, please use the direct link and follow the on-screen prompts to create an account:
Your company may have chosen to restrict collaboration with other organizations or may be on a restricted Azure tenant like a National Cloud tenant. To enable access, your company’s IT or Azure Cloud administrator will need to configure your company’s cross-tenant settings to permit business-to-business (B2B) collaboration with Intel’s public cloud environment by following the instructions from Microsoft. If you need further assistance, please contact Intel Support.