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Business Accounts: How to Self-Reset Your Multi-Factor Authentication (MFA)

Content Type: Product Information & Documentation   |   Article ID: 000099994   |   Last Reviewed: 09/24/2025

Scenarios when you may need to reset your Intel authentication include but are not limited to:

  • Changed/lost phone and need to set up Multi-Factor Authentication (MFA) again.
  • Updated the phone number and can no longer access Intel websites.
  • Reinstalled the Authenticator App but still not receiving any authentication code.
  • Authentication/ multi-factor authentication code is not working..
  • Error message prompt: Your account is incorrectly configured, please contact the help desk.
  • Receiving message prompt: Verify your identity.


Resolution

Reset your Multi-Factor Authentication (MFA) leads to the reset application.
Below is a guide through the reset process:

  1. Go to the Reset your Multi-Factor Authentication (MFA) application.
  2. A welcome screen appears, click Sign-In
  3. Enter your registered email address, then click Next
  4. A code will be sent to your registered email address. Enter the code, click Sign-In. Click Resend email if you did not receive the code.
  5. Open your email and click the link to reset MFA.
    Note

    If you have logged out from your browser, you will be asked to Sign-in. 
  6. Your MFA reset is complete. Sign-In as you normally would.

For additional information and support, visit our FAQ page or review the related articles.

 

 

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