How To Solve Connection Issue of Intel® Unison™ Smart Share With Magic Tap

Some of Android* devices may experience difficulties with Smart Share Magic Tap.

Identify the Issue:
Open Intel® Unison™ PC App.
Locate Smart Share wizard.

Magic Tap feature will showing a red X and the message of We encountered a problem with the Tap feature, this indicates a Bluetooth Low Energy (BLE) connection problem.

Steps to solve the issue:

1. Uninstall latest Google* Play Services Update:
   • Go to Settings on your Android* device.
   • Navigate to Apps (validation to find different menu name)
   • If available, select See all apps
   • Select Google* Play services
   • Navigate to App details or App details in store
   • Tap on Uninstall updates.
2. Reinstall Google* Play Services Update:
   • Click on Update
3. Restart Device: Restart your Android* device.
4. Retry Magic Tap: Attempt the Magic Tap connection again.

Alternative Method Using F11 Key:
Alternatively initiate the same functionality by pressing the F11 key on your keyboard.

After performing the above steps and the issue persists:
Contact customer support