Intel® Virtual RAID on CPU (Intel® VROC) Troubleshooting Tips for Disk Events in Windows* Environments

The Intel® VROC Graphical User Interface (GUI) application is detecting early warning signs of failure with an NVMe* or SATA disk that result from a slow degradation over time. When a disk is reported at risk, the user can reset that disk to normal, but we recommend that you contact the manufacturer for more information to prevent potential data loss. Follow this procedure to reset the disk to normal:

1. Under the header Status, in the subsection Manage, locate the disk reported as at risk. You can also perform this action from the section Manage Disk, which is accessible by clicking on the disk in the storage system view.
2. Click on the Reset disk to normal option. The page refreshes instantly, returning to a normal state.

Completing this action clears the event on the disk and does not delete existing data. However, ignoring early warning signs of disk failure may result in data loss. If the disk reported at risk is included in a RAID volume and a compatible spare disk is available, the rebuild process will start automatically. Once complete, the disk reported at risk becomes available and you can reset it to normal to return to a healthy state.

In this state, it is likely that some or all of the disk data is inaccessible. After backing up any accessible data, you will need to clear the metadata and reset the disk to return to a normal state.

Follow this procedure to clear the disk metadata and reset the disk to normal:

1. Under the header Status, in the subsection Manage, locate the disk reported as at risk. you can also perform this action from the section Manage Disk, which is accessible by clicking on the disk in the storage system view.
2. Click on Clear and reset disk, and then click Yes to confirm. Once complete, the page refreshes with the disk returned to a normal state.

Ensure that the disk is securely connected to the NVMe* or SATA port and that the data cable is functioning properly. If the disk is lost or cannot be reconnected, you will need to connect a new NVMe* or SATA disk, and then rebuild the volume to that new disk.

Refer to Intel® Virtual RAID on CPU (Intel® VROC) Troubleshooting Tips for Degraded Volumes in Windows* Environments for instructions on how to rebuild a volume.

Back up the data. In this scenario, Intel recommends that you replace the disk as soon as possible. If the failed disk is an array disk, the volume will be reported as degraded or failed depending on its configuration.

Refer to Troubleshooting Tips for Intel® Virtual RAID on CPU (Intel® VROC) in Windows* Environments for instructions on resolving the problem with a degraded or failed volume.

In a failed state, disk data may be lost, but you can try resetting the disk to normal, and then attempt a data recovery. Follow this procedure to reset the failed disk to normal:

1. Under the Status header, in the subsection Manage, locate the disk reported as failed. You can also perform this action from the section Manage Disk, which is accessible by clicking on the disk in the storage system view.
2. Click on the Reset disk to normal option. The page refreshes instantly, returning to a normal state.

If the failed array disk is part of a redundant volume, the volume will start rebuilding automatically as soon as the disk is reset to normal.