How To Submit an Online Warranty Request

• I need assistance to submit a warranty claim.
• Why can’t I see the button to submit an online warranty claim?

To submit an online warranty request, you must be an active contact on an existing Intel Partner Alliance member company. In addition, you must have the Warranty Requestor entitlement.

All Partner Admin and Partner Admin Delegates will automatically have this entitlement. Any with a role of Employee will need to have that entitlement granted by the Partner Admin of your company.

Instructions for submitting an online warranty claim

To begin, log in to the Online Support Center.

From this page, you can submit new warranty claims, check the warranty coverage of your products, or submit a technical support ticket.
You can also check the status of your existing support tickets and/or warranty claims.

Use these buttons to create new tickets or check the warranty coverage of your products:

Use these buttons to check the status of existing tickets or warranty claims:

You can use this button to confirm your company's Warranty Entitlements:

When you are ready to submit your claim, click the New Warranty Return button.

Steps to submit your warranty claim

Step 1: You will be asked to select the type of warranty you wish to submit.

• Member-tier accounts can only submit Standard Warranty Replacement (SWR) requests.
• Gold and Titanium-tier accounts may submit Advanced Warranty Replacement (AWR) requests.

When done, click the Next: product details button.

Step 2: Here you will be asked to provide information on the product you wish to return.

The system will provide details on the product, including if it’s still under warranty. You may also include additional details on the nature of the return.

If the product is past the standard warranty date, you will need to attach an invoice or other purchasing information for us to validate the warranty.

When done, click the Next: shipping information button.

Step 3: Any addresses already in our system will display on this page.

You can choose an address or add a new one. You can also edit any existing addresses, although you won’t be able to edit the main address we have on file.

Some countries also require a Tax ID number, CUIT or DNI number. Depending on your location, this information may be required.

When done, click the Submit Warranty button.

You will receive a confirmation of the submission, including your ticket number. You will also receive an email confirmation with this same information, and instructions on how to pack and ship your product return.

You can click the link to the ticket from the email or the home page of the Online Service Center at any time to check the status of your claim.