Troubleshooting steps to check the error message of Connection lost.
When I open the Intel® Unison™ PC app, it prompts an error message: Connection lost. Check that your PC is connected to the internet.
Or Connection Lost. Check that your phone has an active internet connection and that the Intel® Unison™ app on your phone/tablet is active.
When I open the Intel® Unison™ app on the phone/tablet, My PC shows Connecting or Stand by.
This issue often arises when resuming your PC from Sleep or Hibernate mode, or when the Intel® Unison™ app is inactive while your mobile phone remains in screen lock for extended periods.
Connect to the Internet for both PC and phone/tablet. Best performance with the same network environment.
Switch Bluetooth OFF and then ON for both PC and phone/tablet.
Click Intel® Unison™ PC app Hub or My computer name.
Check phone/tablet device’s Last synced status is Now or the current date and time.
Check the Intel® Unison™ app on the phone/tablet, My PC shows Connected.
If the Last synced date and time are not the latest or My PC does not show Connected;
Go to Manage My Devices> General > My Unison Devices.
Remove the phone/tablet from the list.
Click +Add Tablet or +Add Phone
Pair both PC and phone/tablet with Bluetooth and Internet connection.
For a more stable connection between both PC and phone/tablet device, consider the following best practices:
- Use the Same Wi-Fi Network:
- Connect both PC and phone/tablet to the same Wi-Fi network. This ensures that the Intel® Unison™ App uses a local data path over the same Access Point (AP), which typically offers a more stable connection.
- Check Corporate Network Settings:
- If your PC is connected to a corporate network managed by IT, firewall rules or network policies may introduce delays or disruptions. In such cases, try using a personal or non-IT-managed network to improve connectivity.
- Review VPN (Virtual Private Network) Settings:
- Disable any VPNs while using the Intel® Unison™ App. VPNs can sometimes cause slower data speeds or connection interruptions, impacting Intel® Unison™ App's performance.
Update Intel® Unison™ app for PC and phone/tablet to latest version from Microsoft* Store.
Update latest Windows* patch.
Update latest Wireless and Bluetooth driver.