Error Message of “Connection Lost” for Intel® Unison™ PC App

When I open the Intel® Unison™ PC app, it prompts an error message: Connection lost. Check that your PC is connected to the internet.

Or Connection Lost. Check that your phone has an active internet connection and that the Intel® Unison™ app on your phone/tablet is active.

When I open the Intel® Unison™ app on the phone/tablet, My PC shows Connecting or Stand by.

This issue often arises when resuming your PC from Sleep or Hibernate mode, or when the Intel® Unison™ app is inactive while your mobile phone remains in screen lock for extended periods.

Connect to the Internet for both PC and phone/tablet. Best performance with the same network environment.

Switch Bluetooth OFF and then ON for both PC and phone/tablet.

Click Intel® Unison™ PC app Hub or My computer name.

Check phone/tablet device’s Last synced status is Now or the current date and time.

Check the Intel® Unison™ app on the phone/tablet, My PC shows Connected.

If the Last synced date and time are not the latest or My PC does not show Connected;

Go to Manage My Devices> General > My Unison Devices.

Remove the phone/tablet from the list.

Click +Add Tablet or +Add Phone

Pair both PC and phone/tablet with Bluetooth and Internet connection.

For a more stable connection between both PC and phone/tablet device, consider the following best practices:

• Use the Same Wi-Fi Network:
  • Connect both PC and phone/tablet to the same Wi-Fi network. This ensures that the Intel® Unison™ App uses a local data path over the same Access Point (AP), which typically offers a more stable connection.
• Check Corporate Network Settings:
  • If your PC is connected to a corporate network managed by IT, firewall rules or network policies may introduce delays or disruptions. In such cases, try using a personal or non-IT-managed network to improve connectivity.
• Review VPN (Virtual Private Network) Settings:
  • Disable any VPNs while using the Intel® Unison™ App. VPNs can sometimes cause slower data speeds or connection interruptions, impacting Intel® Unison™ App's performance.

Update Intel® Unison™ app for PC and phone/tablet to latest version from Microsoft* Store.

Update latest Windows* patch.

Update latest Wireless and Bluetooth driver.

If both Intel® Unison™ PC and Phone app connected to internet but still prompt the Connection Lost when opening.

Terminate, repair, or reset Intel® Unison™ PC App