Article ID: 000096661 Content Type: Troubleshooting Last Reviewed: 10/16/2023

Microsoft Office* Files from Network Location Not Opening in Intel® Arc™ A750 Graphics and Intel® Iris® Xe Graphics

Environment

Excel, Word, Power Point

Windows 11* Family, Windows® 10 family, Windows Server 2012 family*

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Summary

Solution to open Microsoft Office* Files from a Network Location

Description

When opening an Excel* or Word* file from a network location, the file does not open and the Excel or Word application remains frozen. The problem started after updating to driver 31.0.101.4672.

Resolution

Update the graphics driver to version 31.0.101.4887 or newer.

Related Products

This article applies to 2 products