Article ID: 000096484 Content Type: Troubleshooting Last Reviewed: 10/17/2023

Unable to Setting Maximum Resolution or Refresh Rate after Updating ARC GPU Driver 31.0.101.4577 and Beyond

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Summary

Troubleshooting for refresh rate issues after updating ARC GPU drivers 31.0.101.4577 and beyond.

Description

After the driver/firmware update, the ability to use 165hz on the monitor has been disabled, only getting 60hz as an option.

Some monitors cannot be set to the maximum native resolution.

Resolution

Update your graphics driver to 101.4885 and above.