Summary
Solution for system shutdowns in the middle of gameplay.
Description
The computer keeps rebooting on its own while playing games.
Resolution
- Confirm your system driver is up to date. Use one of the following options
- Compare your driver version number with the latest version available in Intelthe Download Center. If your driver is older, please update.
- Use Intel Driver and Support Assistant to validate your driver version and update if prompted.
- Check if Intel Arc Control is recommending a newer driver version.
- Make sure that the power supply meets the system requirements.
- Check Intel® Arc™ A-Series Graphics – Desktop Quick Start Guide for further details.
- Test all critical components (processor, RAM, PSU, and video card)
- Check that all these components are running at typical operation temperature. Overheating components may trigger system shutdowns.
- Test by booting the system using only essential components (motherboard, processor, one stick of memory, video card, one storage drive, and power supply).
- Try re-seating your Graphics Card and RAM modules. Use a soft cloth or a compressed air can to gently wipe or blow away any dust or dirt on the sticks, the GPU card, and the slots. If you use a riser cable for the GPU, ensure it is correctly attached to both ends.
- If possible, test with another Graphics Card or use the affected Graphics Card in another system.