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Monitor Is Not Detected after Updating to Driver Version 31.0.101.4644

Content Type: Troubleshooting   |   Article ID: 000096421   |   Last Reviewed: 11/22/2023
Description Resolution

Environment

Operating System

Windows 11* Family, Windows® 10 family
HP ZR30w, 31.0.101.4644 WHQL, 31.0.101.4669

Description

After updating the graphics driver, the monitor stopped being recognized and it has no image. Issue is seen both with Intel® Arc™ A750 Graphics and Intel® UHD Graphics 770.

Resolution

This issue is resolved in driver 31.0.101.4885 and newer.

Note

If you only have one monitor in your system, you will temporarily need a secondary monitor to perform these tasks.

Perform a clean driver installation using Display Driver Uninstaller:

  1. Uninstall the current driver using Display Driver Uninstaller. Check for How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver instructions.
  2. Go to the Download Center and download the latest driver available.
  3. While the system is in safe mode, install the driver on the system. Check How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 for installation instructions.
  4. Restart the system.

 

Related Products

This article applies to 1 products.
Intel® Arc™ A750 Graphics

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