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Intel® Arc™ Control Resets to Defaults when Pressing ALT+I

Content Type: Troubleshooting   |   Article ID: 000095699   |   Last Reviewed: 12/19/2024
Description Resolution

Description

Showing Intel® Arc™ Control using the ALT+I hotkey may reset the application to defaults. When showing "Arc Control" by "ALT+I" or from the system tray icon in another window mode different from the last time shown, the application is reset to default.

Resolution

A fix for this issue was included in graphics driver 31.0.101.5081. Please follow the instructions below:

  1. Clean install the graphics driver to the latest version with Display Driver Uninstaller (DDU).
    1. Download Display Driver Uninstaller (DDU) software and extract the file.
    2. Open DDU ****.exe and extract program.
    3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
    4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open the DDU.
    5. Click Close in the Options window.
    6. Select device type to GPU and select device to INTEL.
    7. Click Clean and restart, wait for the software to finish the process, and auto-reboot Windows to normal mode.
  2. Download and install driver 31.0.101.5081 or newer on Download Center.

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