Article ID: 000095367 Content Type: Troubleshooting Last Reviewed: 09/18/2023

Screen Flicker and Black Screen Issues Encountered in Browsers When Watching Streaming Video


Windows 11* Family, Windows® 10 family


Troubleshooting Steps for Screen Flicker and Black Screen Issues When Streaming Video on Browsers


After a recent Windows Update, there has been an occurrence of screen flickering and black screen when streaming video from netflix, amazon prime, hulu, and others.

  1. Update your graphics driver: Outdated or incompatible graphics drivers can cause problems with video playback.
  2. Clear browser cache: Accumulated cache files can sometimes interfere with video playback. Clearing the cache in your browser settings may resolve the issue. Go to the browser's settings or preferences, find the option to clear the cache, and restart the browser.
  3. Disable browser extensions: Certain extensions or add-ons can conflict with video playback. Try turning off any extensions that might be affecting the video player. Usually, this option is in the browser's settings or extensions menu.
  4. Try a different browser: If the issue persists, try using a different browser to see if the problem is specific to one browser. Popular alternatives include Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
  5. Check for system updates: Ensure your operating system is current. Sometimes, OS updates can include important fixes for video playback issues.
  6. Check your graphics card settings: If you have a dedicated graphics card, make sure that the settings for the graphics card are not causing conflicts. Check the graphics card control panel or settings and ensure the video playback settings are configured correctly.

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