Article ID: 000095089 Content Type: Troubleshooting Last Reviewed: 06/08/2023

No Sound and Loss of Microphone Function on Laptop after Installing Intel® Generic Graphics Driver

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Summary

Troubleshooting to fix the sound in the built-in speaker and built-in microphone of a laptop after updating to the latest version of the Intel generic graphics driver.

Description

After updating the Intel graphics driver using the Intel Driver and Support Assistant (DSA), the user experienced a loss of audio functionality and inability to use the microphone. 

Resolution
  • Update the graphics driver using the OEM's latest driver for the laptop.
    • Consider also updating the sound card on the laptop from the OEM website.

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This article applies to 108 products