Summary
Troubleshooting black and flickering symptoms with Intel® Arc™ Drivers.
Description
Experiencing a black, flickering screen if system uses the Intel Graphics Drivers
Resolution
Try these solutions:
- Install the latest Intel® Arc™ & Iris® Xe Graphics - Windows* drivers.
- Check if the issue occurs with other Display and HDMI ports.
- If it occurs on all ports, check the DP cable and potentially the monitor itself, as this can indicate that the DP input is faulty.
- Make sure the cable is plugged in securely.
- Perform a clean installation of Windows*. (Backup personal data before re-installation.)
- If on a multi-monitor setup, connect one monitor and check if the issue persists.
- If the issue can be observed in BIOS, test the card on another system to eliminate the possibility of hardware failure.
- If the problem can be observed on another system, contact Intel Customer Support.