Article ID: 000094786 Content Type: Troubleshooting Last Reviewed: 06/05/2023

Computer Freezes After Installing Intel® Graphics Driver Version 31.0.101.4314

Environment

Computers using older hardware not officially supported by Intel Arc GPU (Intel 9th generation or AMD 400 Series motherboard with Smart Access Memory enabled or AMD processors older than Ryzen™ 3000 series)

Windows® 10, 64-bit*

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Summary

Information regarding the system hanging after updating to the latest production driver.

Description

Windows freezes after the 101.4314 update, as soon as Windows starts it freezes within 1-3 seconds except for the mouse.

Resolution

This issue has been fixed with Beta driver 31.0.101.4382 and newer WHQL drivers.

Related Products

This article applies to 1 products

Intel® Arc™ A770 Graphics (16GB)

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