Article ID: 000094303 Content Type: Troubleshooting Last Reviewed: 11/06/2023

How to Run Diagnostic Test with Intel® Cryo Cooling Technology


Intel® Cryo Cooling Technology


Steps to perform a diagnostic test with Intel® Cryo Cooling Technology for basic cooling test results


Need to run diagnostics:

  • Intel® Cryo Cooling Technology software can run a diagnostic to confirm sub-system health with a basic cooling test. This test will take less than 30 seconds and will generate results on screen along with log files.
  • Log files can be reviewed by user to isolate issues. They can also be shared with a Cryo Cooling Technology sub-system manufacturer for additional help.

Follow the steps below to run diagnostic test:

  1. Right-click Intel® Cryo Notification Icon.
  2. Select Help.
  3. Click Run Diagnostics test.

    Run Diagnostics test

  4. Click Run Test, which will start the test and generate results on screen: Figure A or Figure B.
    • Figure A: Cooling and power meeting expectations.

      Figure A

    • Figure B: cooling and power not meeting expectations.

      Figure B

  5. Locate, review, and copy the log files from C:\temp\logs\sac.yyyy-mm-dd.log (see the example below).

    Log files

  6. Contact your Cryo Cooling Technology manufacturer for additional support:
Additional information

As of July 1, 2023, development on the Intel® Cryo Cooling Technology solution was discontinued. All versions of the software are provided as-is. Functional, security, or other updates will not be provided after December 31, 2023. No support for Intel Core processors 14th Gen will be provided. Check with your auxiliary cooling provider for alternative solutions.