Intel® Reverse Logistic Toolkit allows users to find the serial number (Visual ID) of their Intel® Processor by using their smartphones camera to scan the 2D Matrix symbol on their Intel® Processor. Optionally, users can generate the Electronic Service Request (ESR) file that customers may use to submit a warranty claim.
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What are the benefits of using Intel® Reverse Logistic Toolkit?Intel® Reverse Logistic Toolkit allows Intel customers to conveniently use their smartphones to scan their processor to obtain the Intel® processor serial number. This scan can also generate the Electronic Service Request (ESR) file that customers may use to submit a warranty claim.
Where can I download Intel® Reverse Logistic Toolkit?
|Platform / Device||Download Link|
|Intel® Download Center / Android Devices||Intel Download Center|
|Google* Play Store / Android Devices||Google Play Store|
|Apple* App Store / Apple Devices||Apple App Store|
What smartphone device should be used?
|Android Devices||Apple Devices|
| || |
Where is the 2D Matrix located?
Using your devices camera, allow Intel® Reverse Logistic Toolkit to focus and scan the 2D Matrix symbol, located on your Intel® Processor.
How to run a successful scan with Intel® Reverse Logistic Toolkit?
- Lighting is crucial: Turn on the in-app flashlight. Tilt the phone at various angles to try get a good contrast between the 2D Matrix dots and the background of the processor. Tilt and keep the phone steady for a few seconds at a time to give the app a chance to decode. Some users have said using a good external lighting source helps with a successful scan.
- AutoFocus: Use the in-app zoom feature to zoom in and zoom out on the processor’s 2D Matrix symbol until you get good focus and a clear image. Also, move the phone closer and then further away from the processor in sequential steps at a time. Be patient and hold the phone steady to allow the app to decode.