Article ID: 000093674 Content Type: Error Messages Last Reviewed: 01/24/2023

Error: "Installation Failure: Windows failed to install the following update with error 0x80073D02: 9PLFNLNT3G5G-AppUp.IntelGraphicsExperience." on Intel® HD Graphics 530


Windows® 10, 64-bit*


Steps to understand and solve the Error: "Installation Failure: Windows failed to install the following update with error 0x80073D02"


An Intel update that was automatically downloaded through 'Windows 10 Update', failed to install. The Intel update is listed as, " 9PLFNLNT3G5G-AppUp.IntelGraphicsExperience.", and it has failed to install repeatedly, yet the Intel Driver Assistant shows no updates available.


This is a Store app update for the Intel® Graphics Command center. If the new version fixes the error, it would be fixed but the error would be logged in Microsoft Store. If the update fails to install, it will be listed as failed in Security and Maintenance logs, Intel detects the error and prompt a new version with the fix. It installs successfully, and the Store shows it as "modified". This shouldn't affect the performance of the Intel® Graphics.

  1. Make sure your Intel Graphics driver is up to date. Access Download Centersearch for the Intel® Graphics model.
  2. If there are more concerns regarding this error, contact Microsoft Team for further assistance.
  3. If there are any performance issues using the Intel® Graphics, contact Intel® Customer Support for further assistance.

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