Article ID: 000093640 Content Type: Troubleshooting Last Reviewed: 02/07/2023

Game Crashes/Stuck at the Splash Screen while Launching

Environment

Windows 11* Family, Windows® 10, 64-bit*

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Summary

Configuration to help games stop crashing at launch.

Description

Observed game crash/stuck at the splash screen while launching.

Resolution

To resolve the issue, force the connected display refresh rate in Steam by following the below steps:/p>

  • Open Steam App and Go to Library.
  • Select the game from the list which needs to be reconfigured.
  • Right-click the game and Select Properties.
  • Go to "General" tab and find the "Launch Options" section.
  • Enter "-refresh 120" and Close the properties.
  • Launch the game.
Additional information

Refresh rates should be matched with display refresh rates.

Example: If the refresh rate of the display is 60hz then Enter "-refresh 60" in the "Launch Options" section.

Related Products

This article applies to 1 products