Article ID: 000093078 Content Type: Troubleshooting Last Reviewed: 11/30/2022

Thunderbolt™ Display Shows Unexpected Black Screen on Intel® NUC

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

Troubleshoot issues with blank screens with Thunderbolt displays.

Description

The Thunderbolt display will sometimes go to a black screen without warning.

Resolution

Change the Windows power management setting for the Thunderbolt controller:

  1. Press the Windows key and x
  2. Select Device Manager
  3. Expand the System devices section.
  4. Right-click the Thunderbolt(TM) Controller and select Properties
  5. On the Power Management tab, uncheck the box for Allow the computer to turn off this device to save power
  6. Click OK
  7. Close Device Manager