Article ID: 000093071 Content Type: Troubleshooting Last Reviewed: 02/06/2023

Unable to Select the Native Resolution and Other Supported Refresh Rate of an External Display Connected to Intel® Graphics.


Windows 11, 64-bit*, Windows® 10, 64-bit*


Provides troubleshooting information to address the issue of a display resolution and refresh rate not being visible as an option when connected to Intel® Graphics.


The display's native resolution or video mode (resolution + refresh rate) is not visible or can't be selected in Windows.

Example: Native video modes such as 5120 x 1440@60hz, 2560x1440@75hz or 3440x1440@60hz are not visible and the maximum available resolution available in Windows is lower.


The selectable resolutions or video modes (resolution + refresh rate) on your computer depend on both the computer configuration and the resolutions supported by the monitor or display. 

The following information can help you to address this issue:

  1. Verify if the resolution you are trying to achieve is supported by your monitor.
    • Search your monitor/device's model online to get the technical specification and look for native or supported resolution. If you cannot find that information online, contact your monitor's manufacturer.
  2. Install the latest Graphics driver for your device. We recommend updating the graphics driver using the suggested Original Equipment Manufacturer Driver if one is available.
  3. Make sure you install the latest version of Intel Graphics Command Center and check if the native resolution is exposed under the 'Display' section of the tool.
  4. Install the latest Display's INF file for your display.
    • Some displays will require an update to their firmware. Consult with your display manufacturer for instructions on how to update it.
  5. Install the latest BIOS for your computer.
    • Check with your computer manufacturer for the latest system BIOS and video BIOS with added support for the larger display mode.
  6. Disconnect any video adapters/converters/docking station and use a straight connection instead.
    • Some 3rd party components may prevent or alter the capability of the Intel Graphics to read the display's Extended Display Identification Data (EDID) data.
  7. If using a Thunderbolt docking station try updating the Thunderbolt firmware to the latest version.
    • Consult with your computer manufacturer for the latest Thunderbolt firmware update.
  8. Test with a different display cable (HDMI, DisplayPort, etc).
    • Cheaper cables might yield worst data transfer capabilities and limit the display's capabilities.

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