Article ID: 000092768 Content Type: Troubleshooting Last Reviewed: 12/22/2023

VIDEO_TDR_TIMEOUT_DETECTED Error on Windows 10/11 after Updating Intel Graphics Driver


Windows 11* Family, Windows® 10 family


Steps to troubleshoot the VIDEO_TDR_TIMEOUT_DETECTED error on Windows 10/11* after updating Intel Graphics Driver.


"VIDEO_TRD_TIMEOUT" in Windows 10/11* can be caused by a number of different issues. A common graphics stability issue occurs when the system appears completely frozen or hung while processing an end-user command or operation. Typically, the GPU is busy processing intensive graphics operations, such as during gameplay.  Windows attempts to detect these problematic hang situations and dynamically recover a responsive desktop.


You may need to install the most recent updates to your display driver in order for it to properly support the TDR process. If the system continues to experience the BSOD error or continue to have black screen while updating, you must boot into Safe Mode.

Consider using Safe Mode to help isolate this issue. Using Safe Mode loads only the minimum required drivers and system services during the Windows startup. To enter Safe Mode,

  1. Use Update and Security in Settings.
  2. Select Recovery -> Advanced startup to boot to maintenance mode. At the resulting menu,
  3. Choose Troubleshoot -> Advanced Options -> Startup Settings -> Restart.
  4. After Windows restarts to the Startup Settings screen, select option, 4, 5 or 6 to boot to Safe Mode.

If the computer doesn't boot to safe mode or is complete experiencing  BSOD and having black screen. You may need to re-install Windows to your computer. Please contact Microsoft Support for assistance. 

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