Article ID: 000092504 Content Type: Error Messages Last Reviewed: 10/09/2023

Loading Error: "Unable to search document" on the Resource and Documentation Center using Mac OS*

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

How to search documents on RDC using Mac OS*

Description

The circular progress indicator is just looping when searching for a document using Mac OS on the Resource and Documentation Center website.

Resolution

Disable the Limit IP Address tracking function by following the steps below:

Go to System Preferences > Network > Wi-Fi > Network Settings. (Click the three dots on the right of the network name.)

example image

Toggle OFF the Limit IP Address tracking.