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System Freezes When Trying to Access an Intel® NUC's BIOS via Power Menu

Content Type: Troubleshooting | Article ID: 000092413 | Last Reviewed: 09/12/2023

Description Resolution Additional information

Description

Encountering a black screen hang/freeze when entering BIOS when using the Power Button Menu.

System freezing when trying to enter the BIOS could be caused by multiple factors. To further troubleshoot the issue, try the steps below:

Sometimes, residual static charge can build up. To resolve the issue and discharge the NUC before attempting another BIOS update:
1. Remove the power adapter.
2. Press and hold the power button for at least 30 seconds.
3. Repeat step 2 at least 3 times.
Remove the drive from the NUC, then proceed with a BIOS update via the security jumper method.
If the issue persists, Try using 1 stick of RAM (memory) at a time and try each stick of RAM in both slots to isolate if it could be a RAM or RAM-slot issue.

After doing the earlier steps and the issue is still present, contact Intel Customer Support.

The security jumper method does not require pressing any buttons. Removing the drive is to ensure that it will read the flash drive for the update.

This article applies to 9 products.

Intel® NUC Kits Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH) Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW

Intel® NUC Kit NUC6CAYH Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC6i7KYK

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