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Blue Screen Error (BSOD) While Using Intel® Wi-Fi Cards

Content Type: Troubleshooting   |   Article ID: 000092073   |   Last Reviewed: 09/15/2023
Description Resolution Additional information

Environment

Operating System

Windows 11* Family, Windows® 10 family

Description

Blue Screen Crashes are encountered when the system is starting or during normal computer operation. This error appears because the Wi-Fi driver is either outdated or corrupted. Error message Netwtw10.sys appears on the crash screen.

Resolution

  1. Check the crash error message on Microsoft's website.
  2. Verify that all key hardware components are fully compatible
  3. Undo any recent hardware or software changes, including but not limited to:
    • Recent change in a BIOS settings.
    • Any operating system (OS) patch installed or setting changed.
    • Any recent hardware replacement or upgrade.
  4. Consult with your motherboard manufacturer or original equipment manufacturer (OEM) to verify if a BIOS update is recommended.
  5. Update the wireless driver to the latest version.
  6. Verify if it is possible to do a Windows* Restore from a system restore point.
  7. If the crash happens before Windows starts, try:
    • Reformatting/reinstalling Windows.
    • Testing by booting the system using only essential components (motherboard, processor, one stick of memory, video card, one storage drive, and power supply).
  8. If possible, test with another wireless card or try replacing the motherboard.
  9. If the above steps don't work, contact Intel Customer Support for assistance.

Additional information

A stop error (also called a blue screen error) can occur if a problem causes your device to shut down or restart unexpectedly. You might see a stop error on a blue screen or a black screen with a message that your device ran into a problem and needs to restart.

Related Products

This article applies to 112 products.
Intel® Tri-Band Wireless-AC 18260 Intel® PRO/Wireless Products Intel® Wi-Fi 6 AX200 (Gig+) Intel® Wi-Fi 6 AX201 (Gig+) Intel® Killer™ Wi-Fi 7 BE1750 (i/s) Intel® Dual Band Wireless-AC 7265 Intel® Wireless 9000 Series Intel® Killer™ Wi-Fi 6 AX1650 (i/s) Intel® Wireless-AC 9560 Intel® Wi-Fi 7 BE200 Intel® Killer™ Wi-Fi 6E AX1675 (x/w) Intel® Wi-Fi 6 AX203 Xircom® Wireless Adapters Intel® Dual Band Wireless-AC 3168 Intel® Wireless 3100 Series Intel® Killer™ Wi-Fi 6E AX1690 (i/s) Intel® Wi-Fi 6E AX210 (Gig+) IOT Embedded Kit Intel® Wi-Fi 7 Series Intel® Wi-Fi 6E Products Wireless Wireless Software Intel® Killer™ Performance Suite Beta Intel® Wi-Fi 6 Products Intel® Tri-Band Wireless-AC 17265 Intel® Wireless 7200 Series Legacy Intel® Wireless Products Intel® Dual Band Wireless-AC 3165 Intel® Wi-Fi 6E AX210 (Gig+) IOT Industrial Kit Intel® Wireless-N 7265 Intel® Wireless 8000 Series Intel® Killer™ Performance Suite Intel® Wireless-AC 9461 Intel® Killer™ Wi-Fi 6 AX1650 (x/w) Intel® Killer™ Wi-Fi 6E AX1675 (i/s) Intel® Killer™ Intelligence Center Intel® Wi-Fi 7 BE202 Intel® Wi-Fi 7 Products Intel® Wireless Gigabit 11000 Intel® Killer™ Wireless-AC 1550 Intel® Wireless Series Intel® Dual Band Wireless-AC 9260 Industrial IoT Kit Intel® Wi-Fi 6 AX101 Intel® PROSet/Wireless Software Intel® Centrino® Ultimate-N 6300, Dual Band Intel® Killer™ WiFi AX1650 PCIe card Intel® Wi-Fi 6E (Gig+) Series Intel® Wireless-AC 9462 Intel® Killer™ Wi-Fi Series Legacy Intel® Killer™ Wireless Products Intel® Wi-Fi 6E AX210 (Gig+) Intel® Dual Band Wireless-N 7265 Intel® Tri-Band Wireless-AC 17000 Series Intel® Wi-Fi 6E AX211 (Gig+) Intel® Wireless Gigabit 11100 VR Intel® Wireless-AC Products Intel® Killer™ Wi-Fi Products Intel® Killer™ Wi-Fi 6E AX1675 PCIe Card Intel® Tri-Band Wireless-AC 18265 Intel® Wi-Fi 6E AX411 (Gig+) Intel® Killer™ Software Intel® Connectivity Performance Suite Intel® Wireless Gigabit 11000 Series Intel® Wi-Fi 6 Series Intel® Wireless Gateway Series Intel® Wi-Fi 6 (Gig+) Desktop Kit Intel® Wireless-AC 9260 Intel® Wi-Fi 7 BE201 Intel® Tri-Band Wireless-AC 18000 Series Intel® Killer™ Wi-Fi 7 BE1750 (x/w) Intel® Killer™ Wi-Fi 6 AX500-DBS

Discontinued Products

Intel® Centrino® Wireless-N 2230, Single Band Intel® Centrino® Wireless-N 130, Single Band Intel® Centrino® Wireless-N 2200, Single Band Intel® Centrino® Wireless-N 2200 for Desktop Intel® PRO/Wireless 5000 LAN Access Point Intel® Centrino® Advanced-N 6205 for Desktop Intel® WiMAX/WiFi Link 5350 Intel® My WiFi Dashboard Intel® Dual Band Wireless-AC 7260 for Desktop Intel® Wireless Gateway Intel® Dual Band Wireless-AC 7260 Intel® PRO/Wireless 2000 LAN Access Point Intel® Centrino® Wireless-N 1000, Single Band Intel® Dual Band Wireless-AC 3160 Intel® WiMAX/WiFi Link 5150 Intel® Centrino® Advanced-N 6200, Dual Band Intel® Centrino® Wireless-N + WiMAX 6150, Single Band Intel® WiFi Link 5300 Intel® Centrino® Advanced-N 6235, Dual Band Intel® Centrino® Wireless-N 135, Single Band Intel® PRO/Wireless 2200BG Network Connection Intel® Wireless-N 7260 Intel® Centrino® Advanced-N 6230, Dual Band Intel® Centrino® Wireless-N 100 Intel® Centrino® Advanced-N 6205, Dual Band Intel® Dual Band Wireless-N 7260 Intel® Wireless WiFi Link 4965AGN Intel® Centrino® Advanced-N + WiMAX 6250, Dual Band Intel® Dual Band Wireless-AC 8260 Intel® PRO/Wireless 2915ABG Network Connection Intel® PRO/Wireless 3945ABG Network Connection Intel® Centrino® Wireless-N 105, Single Band Intel® Centrino® Advanced-N 6200 Intel® WiFi Link 5100 Intel® Centrino® Ultimate-N 6300 Intel® Dual Band Wireless-AC 8265 Desktop Kit Intel® PRO/Wireless 5000 LAN Dual Access Point Intel® Centrino® Wireless-N 100, Single Band Intel® WiFi Link 1000 Intel® Centrino® Wireless-N 1030, Single Band Intel® Centrino® Wireless-N 1000 Intel® Dual Band Wireless-AC 8265

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