Article ID: 000092073 Content Type: Troubleshooting Last Reviewed: 09/15/2023

Blue Screen Error (BSOD) While Using Intel® Wi-Fi Cards


Windows 11* Family, Windows® 10 family


Troubleshooting steps to fix blue screen error with systems using Intel® Wi-Fi Cards on Windows*


Blue Screen Crashes are encountered when the system is starting or during normal computer operation. This error appears because the Wi-Fi driver is either outdated or corrupted. Error message Netwtw10.sys appears on the crash screen.

  1. Check the crash error message on Microsoft's website.
  2. Verify that all key hardware components are fully compatible
  3. Undo any recent hardware or software changes, including but not limited to:
    • Recent change in a BIOS settings.
    • Any operating system (OS) patch installed or setting changed.
    • Any recent hardware replacement or upgrade.
  4. Consult with your motherboard manufacturer or original equipment manufacturer (OEM) to verify if a BIOS update is recommended.
  5. Update the wireless driver to the latest version.
  6. Verify if it is possible to do a Windows* Restore from a system restore point.
  7. If the crash happens before Windows starts, try:
    • Reformatting/reinstalling Windows.
    • Testing by booting the system using only essential components (motherboard, processor, one stick of memory, video card, one storage drive, and power supply).
  8. If possible, test with another wireless card or try replacing the motherboard.
  9. If the above steps don't work, contact Intel Customer Support for assistance.
Additional information

A stop error (also called a blue screen error) can occur if a problem causes your device to shut down or restart unexpectedly. You might see a stop error on a blue screen or a black screen with a message that your device ran into a problem and needs to restart.

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