Skip To Main Content
Support Knowledge Base

How to Get a Ecc Error Count from Logs

Content Type: Troubleshooting   |   Article ID: 000091923   |   Last Reviewed: 11/14/2023

Description

How to get an ECC error count from Intel® Server Boards

Resolution

NoteSupported Product Families: D40AMP, S2600BP, M50CYP, M20MYP, S2600ST, D50TNP, S9200WK, S2600WF.
  1. From the BMC (Base Management Console) generate and download a new set of DebugLog.zip files;

    How to Collect the Baseboard Management Controller (BMC) System Debug... (intel.com)

    For sysinfo:
    Download sysinfo utility  System Information Retrieval Utility (SysInfo) for Intel® Server Boards and Intel® Server Systems Based on Intel® 621A Chipset
    Run #sysinfo.efi (UEFI)
     
    For BMC DebugLog
    Download sysconfig utility from Save and Restore System Configuration Utility (syscfg) for Intel® Server Boards and Intel® Server Systems Based on Intel® 621 A Chipset
    Run #syscfg /savebmcdebuglog [filename]

  2. Extract the file content into a folder.
  3. Access Server Log Advisor Servertools - Server Log Advisor (intel.com).
  4. Select the option Select & Upload BMC System Debug Log.

    example image

  5. Accept the Notice & Disclaimers.

    example image

  6. Upload the file named: SystemBMCDebugLog.zip.encrypted.
  7. The application will process and decrypt the file:

    example image

  8. The results will be shown on the screen, including details of the issue and reported occurrences count:

    example image

  9. The application will also list the possible troubleshooting steps:

    example image

  10. The Correctable/Uncorrectable error will be listed in detail, timeframe and possible troubleshooting steps:

    example image

  11. You can also save your session or download the decrypted log files

For more information about Server Log Advisor tool please contact Technical Support.

Related Products

This article applies to 40 products.