Support Knowledge Base

How to Get a Ecc Error Count from Logs

Content Type: Troubleshooting | Article ID: 000091923 | Last Reviewed: 07/02/2025

Description Resolution Additional information

Description

How to get an ECC error count from Intel® Server Boards

Note

Supported Product Families: D40AMP, S2600BP, M50CYP, M20MYP, S2600ST, D50TNP, S9200WK, S2600WF.

From the BMC (Base Management Console) generate and download a new set of DebugLog.zip files;
How to Collect the Baseboard Management Controller (BMC) System Debug... (intel.com)

For sysinfo:
Download sysinfo utility System Information Retrieval Utility (SysInfo) for Intel® Server Boards and Intel® Server Systems Based on Intel® 621A Chipset
Run #sysinfo.efi (UEFI)

For BMC DebugLog
Download sysconfig utility from Save and Restore System Configuration Utility (syscfg) for Intel® Server Boards and Intel® Server Systems Based on Intel® 621 A Chipset
Run #syscfg /savebmcdebuglog [filename]
Extract the file content into a folder.
Contact Intel Customer Support to assist in decryption of the logs and analysis
They will be able to provide details about any Correctable/Uncorrectable errors along with timeframes and possible troubleshooting steps

This article applies to 35 products.

Intel® Server Board D40AMP Intel® Server System M50CYP2UR Family Intel® Server System M20MYP Family Intel® Server Board D50TNP Intel® Server Board M50CYP Intel® Server System M50CYP1UR Family

Intel® Server Board S2600STBR Intel® Server System S9248WK2HLC Compute Module Intel® Server System LWK2LC3U5680A Intel® Server Board S2600BPQ Intel® Server System S9248WK1HLC Compute Module Intel® Server System S9232WK2HLC Compute Module Intel® Server Board S2600WFQR Intel® Server Board S2600STB Intel® Server System S9232WK2HAC Compute Module Intel® Server Board S2600BPQR Intel® Server Board S2600STQ Intel® Server Board S2600WFT Intel® Server Board S2600STQR Intel® Server Board S2600WF0R Intel® Server Board S2600STK Intel® Server Board S2600WFTR Intel® Server Board S2600BPB Intel® Server Board S2600BPSR Intel® Server System S9232WK1HAC Compute Module Intel® Server System LWK2LC3U4880A Intel® Server Board S2600STS Intel® Server Board S2600BPBR Intel® Server System S9232WK1HLC Compute Module Intel® Server System S9256WK1HLC Compute Module Intel® Server System LWK2AC3PXXX01 Intel® Server Board S2600WF0 Intel® Server System S9248WK2HAC Compute Module Intel® Server Board S2600BPS Intel® Server Board S2600WFQ

Contact support