Skip To Main Content
Support Knowledge Base

How to Get a Ecc Error Count from Logs

Content Type: Troubleshooting   |   Article ID: 000091923   |   Last Reviewed: 11/14/2023
Description Resolution Additional information

Description

How to get an ECC error count from Intel® Server Boards

Resolution

NoteSupported Product Families: D40AMP, S2600BP, M50CYP, M20MYP, S2600ST, D50TNP, S9200WK, S2600WF.
  1. From the BMC (Base Management Console) generate and download a new set of DebugLog.zip files;

    How to Collect the Baseboard Management Controller (BMC) System Debug... (intel.com)

    For sysinfo:
    Download sysinfo utility  System Information Retrieval Utility (SysInfo) for Intel® Server Boards and Intel® Server Systems Based on Intel® 621A Chipset
    Run #sysinfo.efi (UEFI)
     
    For BMC DebugLog
    Download sysconfig utility from Save and Restore System Configuration Utility (syscfg) for Intel® Server Boards and Intel® Server Systems Based on Intel® 621 A Chipset
    Run #syscfg /savebmcdebuglog [filename]

  2. Extract the file content into a folder.
  3. Access Server Log Advisor Servertools - Server Log Advisor (intel.com).
  4. Select the option Select & Upload BMC System Debug Log.

    example image

  5. Accept the Notice & Disclaimers.

    example image

  6. Upload the file named: SystemBMCDebugLog.zip.encrypted.
  7. The application will process and decrypt the file:

    example image

  8. The results will be shown on the screen, including details of the issue and reported occurrences count:

    example image

  9. The application will also list the possible troubleshooting steps:

    example image

  10. The Correctable/Uncorrectable error will be listed in detail, timeframe and possible troubleshooting steps:

    example image

  11. You can also save your session or download the decrypted log files

For more information about Server Log Advisor tool please contact Technical Support.

Related Products

This article applies to 40 products.
Intel® Server Board D40AMP Intel® Server System M50CYP2UR Family Intel® Server System M20MYP Family Intel® Server System S9200WK Family Intel® Server Board D50TNP Intel® Server Board S2600BPR Intel® Server Board S2600WFR Intel® Server Board M50CYP Intel® Server Board S2600ST Intel® Server M50CYP Family Intel® Server System M50CYP1UR Family

Discontinued Products

Intel® Server System S9248WK2HLC Compute Module Intel® Server Board S2600STBR Intel® Server System LWK2LC3U5680A Intel® Server Board S2600BPQ Intel® Server System S9248WK1HLC Compute Module Intel® Server System S9232WK2HLC Compute Module Intel® Server Board S2600WFQR Intel® Server System S9232WK2HAC Compute Module Intel® Server Board S2600STB Intel® Server Board S2600BPQR Intel® Server Board S2600STQ Intel® Server Board S2600WFT Intel® Server Board S2600STQR Intel® Server Board S2600WF0R Intel® Server Board S2600STK Intel® Server Board S2600WFTR Intel® Server Board S2600BPB Intel® Server Board S2600BPSR Intel® Server System S9232WK1HAC Compute Module Intel® Server System LWK2LC3U4880A Intel® Server Board S2600STS Intel® Server Board S2600BPBR Intel® Server System S9232WK1HLC Compute Module Intel® Server System S9256WK1HLC Compute Module Intel® Server System LWK2AC3PXXX01 Intel® Server System S9248WK2HAC Compute Module Intel® Server Board S2600WF0 Intel® Server Board S2600BPS Intel® Server Board S2600WFQ

Need more help?

Contact support
Contact support