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What to Do When the Server Unexpectedly Shut Down and the Logs Show “Power Supply Input Lost”

Content Type: Maintenance & Performance | Article ID: 000091585 | Last Reviewed: 08/09/2022

Description Resolution

Intel® Server Board M50CYP Intel® Server Board S2600 families

Description

The server shut down with a Soft Power Control Failure event suddenly.

Ensure the server Basic Input/Output System (BIOS) is the latest. See BIOS Update for Intel® Server Boards
Verify all power cables and adapters are connected properly [electrical outlet power cables as well as those between the power supply units (PSUs) and system components].
Cross-test the PSUs, if possible.

If after the tests PSU still fails, please generate a DebugLog and submit it to Intel® Customer Support for analysis. Contact Intel for Your Support Solutions

This article applies to 4 products.

Intel® Data Center Systems for HCI, certified for Nutanix Enterprise Cloud Platform Intel® Data Center Systems Intel® Data Center Systems for HCI, certified for Microsoft Azure Stack HCI Intel® Data Center Systems for HCI, certified for VMware vSAN

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