How To Identify Product ID and Serial Number for an Intel® Arc™ A-Series Graphics Card

Documentation

Identify My Product

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11/16/2022

If you need to identify your Intel® Arc™ A-Series Graphics Card (to troubleshoot issues, find the correct graphics drivers, check your warranty, etc.) use the information below.

QR Code

Scan the QR code on the back of the graphics card itself using your personal device of choice. Scanning the QR code will provide the same information on your phone. The serial number and product ID are also by the QR code.

When making a warranty request, use the QR code near the PCIe as shown in the second photo below to get the full serial number. It can also be found on the box packaging starting with "ADNF".

 

QR code on the card

QR code

 

The product name, product ID, and serial number will be necessary for warranty usages. If you have an Intel Arc Branded Card made directly by Intel and request warranty support, you can find more information.

For Arc cards within pre-built systems, or with Arc cards made by a partner manufacturer, you will need to go to the original manufacturer or the retailer they purchased from if the card is part of a system package.

More information regarding warranty policies