Article ID: 000090806 Content Type: Troubleshooting Last Reviewed: 06/17/2022

Error: "The requested URL was rejected. Please consult with your administrator."


Steps to resolve the issue with rejected URL.


Unable to access a document due to the requested URL being rejected:

example image


This issue indicates a need to clear cache and cookies in your browser. Here are the steps for clearing your cache and cookies in various browsers.

For Chrome* users:

  1. Paste chrome://settings/clearBrowserData in a new tab.
  2. In the Basic tab, select all options, then click "Clear data".
  3. Close ALL browser windows and try again in a new Chrome browser.
  4. If the issue not fixed, try opening link in Incognito mode in Chrome.

For Internet Explorer* users (IE):

  1. Launch Internet Explorer.
  2. Click Gear Icon from top-right corner and select Internet options as shown below.
  3. Under Browsing history, click Delete as described below.
  4. Select Cookies and website data to clear cookies, Temporary Internet files and website files to clear cache.  Click Delete.
  5. After clearing cache and cookies, exit these windows.
  6. Close ALL browser windows and try again in a new IE browser

If problem persists, contact customer support