Article ID: 000089533 Content Type: Product Information & Documentation Last Reviewed: 08/16/2023

Cannot Access My Account in Resource and Documentation Center (RDC) and Intel® Premier Support

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Summary

Explains the reason for access issue and gives contact information for Intel Customer Support.

Description

Unable to access the Resource and Documentation Center.

Resolution

Below are the possible reasons why you are unable to access your account:

  • Your account's entitlement might not be properly set up in the system.
  • Your account might be deactivated due to inactivity for more than 18 months per the "Use-It-Or-Lose-It" policy.

Contact Intel Customer Support for verification of your account.