Summary
Troubleshooting steps for SMART errors reported by drive
Description
Suddenly encountered a SMART error on drives configured in VROC and still reoccurs even after suppressing the warnings in VROC GUI.
Resolution
- Reset the SMART errors on the drives and modify the cooling policy of the server.
- Download the update package . Reflash the BIOS and reupdate the FRU/SDR manually and separately by running UpdBIOS.nsh and once completed, run UpdS2600STBFRUSDR.nsh instead of running startup.nsh on a usual Firmware update process.
If the above does not help:
- Shutdown and remove power cables from the PSU. (This will reset the BMC)
- Wait for 10 secs then reconnect the power cable.
- Wait for the Blue LED on the front panel to go off then only power on the system. (roughly 60sec, this allows the BMC to finish booting)
- Wait for around 30 seconds after power on, login to BMC and get new set of debug log.
- Boot to windows and get the following then submit to Intel Support:
- OS event log
- Windows* System Event log
- Windows* Application Event log
- VROC system report