Article ID: 000089427 Content Type: Troubleshooting Last Reviewed: 03/30/2022

Graphical Issues on Genshin Impact Using the Latest Driver on Intel® Iris® Xe Graphics

Environment

Intel® Iris® Xe Graphics Driver: 30.0.101.1191 Windows 11 10.0.22000 Build 22000 Genshin Impact

Windows 11* Family

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Summary

Experiencing graphics glitches while playing Genshin Impact using the integrated Intel® Iris® Xe Graphics.

Description

Graphics issues for the game Genshin Impact: The issues normally are differences in colors, which are present in the sky. After a new driver update to 30.0.101.1191, it can be present all over the screen.

Resolution

The issue seems to be present on newer versions of Intel graphics drivers and is not present on the driver version 27.20.100.8783.

Intel is investigating this issue and a fix will be provided in a future driver release.

Perform a clean installation of 27.20.100.8783 as a workaround for the time being. Follow the steps as shown in Clean Installation of Intel® Graphics Drivers in Windows*.

NoteInstalling an older driver may create incompatibility issues with other programs or applications.

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