Summary
Steps to resolve BMC hang issue
Description
BMC Web Console hangs while accessing any options in the BMC console and BIOS.
Resolution
- Reset the BMC to defaults without power-cycling the server through the BMC Console GUI, if not, do a power cycle reset by removing the power cable from the server and reinsert the same after 20 seconds.
- Check the BIOS, BMC firmware primary, and backup is updated to latest.
- Update the BIOS Firmware through UEFI once again.
- Reconfigure the Baseboard Management Controller (BMC) by following these steps.
- If the issue persists, share the BMC Debug logs and Sysinfo logs with Technical Support.