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Troubleshooting Microsoft Store* Issues with Intel Software

Content Type: Troubleshooting   |   Article ID: 000088290   |   Last Reviewed: 10/21/2025
Description Resolution

Environment

• Microsoft store • Intel Software

Description

Encountered Errors when downloading Intel software from the Microsoft Store

Resolution

Refer to these troubleshooting options if you're encountering issues with downloading Intel® Software from the Microsoft Store:

Complete all the steps listed in Fix problems with apps from the Microsoft Store before considering these alternative options:

  • Reset the Microsoft Store and its cache:
    1. Click Start.
    2. Type cmd, then right-click Command Prompt and click Run as administrator.
    3. Type or paste wsreset.exe and press Enter. (This process can take a few minutes to complete. The Microsoft Store should load after this has completed.)
    4. If the download doesn’t immediately work, reset your computer by clicking Start > Power > Restart then test again.
  • Ensure your machine’s Time and date are correct. Incorrect time and date settings prevent the Microsoft Store from working correctly.
    1. Right-click the clock at the bottom right of your taskbar, and select Adjust date/time > Adjust your time zone.
    2. If time and date aren't set correctly and the Set time automatically toggle is On, you may need to toggle the switch to the Off position while you correct the issue.
  • Remove any security or firewall applications:
    Some third-party security applications, such as antivirus or firewall suites, can cause issues with the Windows Store and its ability to download apps. If you're using a third-party security application, completely uninstall the application and any other programs installed by that application, then restart your computer and check if that resolves the issue.
  • Reregister the Microsoft Store:
    1. Right-click Start.
    2. Click Windows PowerShell (Admin).
    3. Copy the following command in its entirety, then paste it into the PowerShell prompt and press Enter:
      & {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}

If all the above options are unsuccessful, contact Intel customer support.

Related Products

This article applies to 160 products.
Intel® Arc™ B-Series Graphics Intel® UHD Graphics Family Legacy Graphics Intel® Data Center GPU Max 1550 Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ A350M Graphics Intel® Iris® Xe MAX Dedicated Graphics Family Intel® Arc™ Pro A40 Graphics Intel® Arc™ 140V GPU Intel® UHD Graphics 605 Intel® Iris® Plus Graphics 645 Intel® UHD Graphics for 10th Gen Intel® Processors Intel® Arc™ graphics for Intel® Core™ Ultra processors (Series 1) Intel® Arc™ 130V GPU Intel® Iris® Plus Graphics Family Intel® Arc™ A530M Graphics Intel® UHD Graphics 615 Intel® UHD Graphics 750 Intel® Data Center GPU Max Series Intel® UHD Graphics for 12th Gen Intel® Processors Intel® Data Center GPU Flex Series Intel® UHD Graphics 620 Intel® UHD Graphics 617 Intel® NUC Laptop Elements Intel® Arc™ Pro A60 Graphics Intel® Arc™ A750 Graphics Intel® NUC M15V Laptop Kit Intel® Arc™ Dedicated Graphics Family Intel® UHD Graphics 730 Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Other Graphics Intel® Arc™ A370M Graphics Intel® UHD Graphics for 11th Gen Intel® Processors Data Center GPU Intel® UHD Graphics 770 Intel® UHD Graphics 610 Intel® Graphics for Intel® Core™ Ultra processors (Series 2) Intel® UHD Graphics 630 Intel® UHD Graphics 710 Intel® Arc™ Pro A60M Graphics Intel® Iris® Pro Graphics Family Intel® UHD Graphics P750 Intel® Data Center GPU Max 1100 Intel® Arc™ A-Series Graphics Intel® Arc™ A570M Graphics Intel® Arc™ Graphics Intel® Arc™ Pro B60 Graphics Intel® Iris® Xe Dedicated Graphics Family Intel® Arc™ Pro A30M Graphics Intel® Iris® Xe Graphics eligible Intel® Arc™ Pro A50 Graphics Intel® Arc™ A380 Graphics Intel® Graphics Intel® Iris® Plus Graphics 655 Intel® Arc™ Pro B-Series Graphics Intel® Iris® Xe Graphics Intel® HD Graphics Family Intel® Iris® Xe Graphics Family Intel® Arc™ Pro A-Series Graphics Intel® Arc™ B570 Graphics Processor Graphics Intel® Iris® Xe MAX Graphics Intel® Arc™ B580 Graphics Intel® Arc™ Pro Dedicated Graphics Family Intel® Killer™ Software Intel® Arc™ Pro B50 Graphics Intel® Graphics for Intel® Core™ Ultra processors (Series 1)

Discontinued Products

Intel® NUC 9 Extreme Laptop Kit - LAPQC71B Graphics Drivers for Intel® 82845G Graphics Controller Intel® HD Graphics 520 Intel® HD Graphics 5500 Intel® Iris® Plus Graphics 640 Graphics Drivers for Intel® 82915G/82910GL Express Chipset Family Intel® HD Graphics 4200 Intel® NUC M15 Laptop Kit - EVO LAPRC510 Graphics Drivers for Mobile Intel® 965 Express Chipset Family Intel® Iris® Graphics 6100 Intel® NUC M15V Laptop Kit - LAPBC5V0 Intel® NUC X15 Laptop Kit Graphics Drivers for Intel® Q35 Express Chipset Intel® HD Graphics 4600 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® Iris® Pro Graphics 6200 Graphics Drivers for Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® G41 Express Chipset Intel® HD Graphics P630 Graphics Drivers for Intel® 82852/82855 Graphics Controller Family Graphics Drivers for Intel® Q45 Express Chipset Intel® HD Graphics 2500 Graphics Drivers for Intel® G31 Express Chipset Intel® HD Graphics 3000 Intel® Data Center GPU Flex 170 Intel® NUC M15 Laptop Kit Graphics Drivers for Intel® 82810 Graphics and Memory Controller Hub (GMCH) Intel® Iris® Graphics 5100 Intel® NUC 9 Extreme Laptop Kit - LAPQC71A Intel® Iris® Graphics 540 Graphics Drivers for Intel® G43 Express Chipset Intel® HD Graphics 510 Graphics Drivers for Intel® G45 Express Chipset Graphics Drivers for Intel® 82946GZ Graphics Controller Graphics Drivers for Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 5000 Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC M15 Laptop Kit - LAPBC710 Intel® Iris® Pro Graphics 580 Intel® Graphics Media Accelerator 500 (Intel® GMA 500) Intel® HD Graphics 500 Graphics Drivers for Intel® 82815 Graphics Controller Intel® HD Graphics 5300 Intel® HD Graphics 4000 Graphics Drivers for Intel® Q43 Express Chipset Graphics Drivers for Intel® 82865G Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Intel® NUC P14E Laptop Element - CMCN1CC Intel® NUC 9 Extreme Laptop Kit - LAPQC71D Intel® NUC M15V Laptop Kit - LAPRC7V0 Intel® HD Graphics 6000 Intel® HD Graphics 615 Intel® HD Graphics 630 Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family Intel® HD Graphics 4400 Intel® HD Graphics 515 Intel® NUC M15V Laptop Kit - LAPBC7V0 Intel® Iris® Plus Graphics 650 Intel® Data Center GPU Flex 140 Intel® HD Graphics 505 Intel® Graphics Media Accelerator 600 (Intel® GMA 600) Graphics Drivers for Intel® Q33 Express Chipset Intel® NUC X15 Laptop Kit - LAPAC71G Intel® NUC X15 Laptop Kit - LAPKC51E Intel® NUC X15 Laptop Kit - LAPKC71E Intel® Iris® Graphics 550 Graphics Drivers for Intel® 82945G Express Chipset Radeon™ RX Vega M GH Graphics Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® HD Graphics 610 Intel® Iris® Pro Graphics 5200 Intel® HD Graphics 2000 Graphics Drivers for Intel® G35 Express Chipset Intel® NUC M15 Laptop Kit - EVO LAPBC510 Radeon™ RX Vega M GL Graphics Intel® Iris® Graphics Family Intel® HD Graphics 530 Graphics Drivers for Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Intel® NUC X15 Laptop Kit - LAPKC71F Intel® HD Graphics 620 Graphics Drivers for Intel® B43 Express Chipset Graphics Drivers for Intel® G33 Express Chipset Intel® NUC 9 Extreme Laptop Kit - LAPQC71C Intel® NUC M15 Laptop Kit - LAPRC510 Intel® Graphics Media Accelerator 3600 Series Intel® NUC M15V Laptop Kit - EVO LAPRC7V0 Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150) Intel® NUC X15 Laptop Kit - LAPAC71H Graphics Drivers for Mobile Intel® 945GM Express Chipset Family Graphics Drivers for Intel® 82830M Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics for Previous Generation Intel® Processors

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