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Cannot Change Fan Profile to Performance Mode Because BIOS Configuration Information Is Unavailable

Content Type: Troubleshooting   |   Article ID: 000087974   |   Last Reviewed: 09/29/2026

Description

When attempting to change the Fan Profile setting from Acoustic to Performance mode in the BMC Web Console, the following error message appears: 'BIOS Configuration Information Isn't Available, please reboot your system to get it updated'.

Rebooting the system does not resolve the error

Resolution

  • Set BIOS settings to default
    1. Press F9 and then F10
    2. Reboot the system
  • If issue still persists, set the BMC settings to factory default
    1. Run the following commands using ipmitool

      ipmitool -i lanplus -U [userid] -P [password] -H [ip address] raw 0x30 0x02 0x43 0x4c 0x52 0xaa

      ipmitool -i lanplus -U [userid] -P [password] -H [ip address] bmc reset cold

  • If above steps did not help, update the BIOS to latest version. Refer to Readme and Update Instructions.txt how to apply the update.

Related Products

This article applies to 2 products.