Article ID: 000087484 Content Type: Install & Setup Last Reviewed: 12/01/2021

How to Mount an Operating System disk image (ISO) to a Computer Using Intel® Endpoint Management Assistant (Intel® EMA)


Dell Precision* 7550 Intel® EMA 1.5

Windows® 10, 64-bit*


Steps to mount the ISO files into the Intel® Endpoint Management Assistant (Intel® EMA) storage section and send it to the endpoint machine


Unable to send ISO files to endpoints (client machines) using Intel® Endpoint Management Assistant (Intel® EMA).


Intel® Endpoint Management Assistant (Intel® EMA) allows the option to mount the ISO file into the Intel EMA storage section and send it to the endpoint machine.

The USB Redirection section of the Intel® Endpoint Management Assistant (Intel® EMA) Administration and Usage Guide gives this option.

The USB Redirection (USBR) feature of Intel EMA allows you to mount a remote disk image (.iso or .img) to a managed endpoint via Intel® Active Management Technology (Intel® AMT).

You can use this feature to mount a bootable image file and reboot a managed endpoint to a mounted image file or browse the mounted image content from the console of the managed endpoint via KVM (The image must contain USB keyboard and mouse drivers for KVM interaction).

After you have mounted an image file, you can reboot the endpoint to the mounted image.

  • See the Mount an Image section for details on how to mount an image to a managed endpoint.
  • See the Boot to This Image section for details on rebooting to a mounted image.
NoteClient Initiated Remote Access (CIRA)-based provisioning is highly recommended when using USB Redirection (USBR). USBR is sensitive to latency, and Intel EMA has optimized USBR for CIRA-provisioned endpoints.

If you are using TLS with relay, you will need to adjust the USBR Redirection Throttling Rate under the Manageability Server section in Server Settings as a Global Admin.

This setting is dependent upon your unique network environment. We recommend starting at a setting of 10 milliseconds and increasing it in increments of 10 until you find a rate that works well in your network environment. It is unlikely you would need to go above 50 milliseconds.

NoteIncreasing this setting will decrease the (USB Redirection (USBR) boot performance, especially for Client Initiated Remote Access (CIRA) endpoints, and should only be used for TLS with relay-only instances. See the In-band vs. Out-of-band section for information about CIRA. See the Manageability Server section for information on setting Manageability Server settings.

The Storage page, accessible from the navigation pane at the left in the Intel EMA UI, lets you upload and store image files (.iso or .img) for later use in mounting to endpoints. See the Managing Disk Images section for details.

The minimum Intel AMT versions required on endpoints to use USBR over CIRA:

  • Intel AMT Version Build Number
  • Intel AMT 11.8 all
  • Intel AMT 12 or later
  • Intel AMT 14 or later
  • Intel AMT 15 all

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