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Troubleshooting Intel® Baseboard Management Controller (Intel® BMC) Connection Issues

Content Type: Troubleshooting   |   Article ID: 000087409   |   Last Reviewed: 07/19/2022
Description Resolution

Environment

Operating System

OS Independent family

Description

Unable to reach the Web Console of the Intel® Baseboard Management Controller after configured it.

Resolution

  1. Ensure that the BMC access is configured by checking the BIOS.
  2. Check the physical port connections of the server (Port #1 and the management port) and LED activity of the same needs to be in color green.
    • The position of the ports may vary depending on the model.
  3. Ping to the IP address to verify that either the host and external device (connected to the same network and on the same subnet) have a stable connection and the ICMP (Internet Control Message Protocol) packets are properly sent and received.
  4. Recommend to use the Https:// network syntax at the beginning when trying to use the IP address configured to avoid any network security issues with the web browser used.
  5. Reset using IPMI tool (This is third-party content).
    • Download:
      • Windows* : https://github.com/ipmitool/ipmitool or http://ipmiutil.sourceforge.net/
      • Linux* : install ipmitool from the repository, for example:
        • RHEL: yum install ipmitool
        • SLES: zypper install ipmitool
    • Using IPMItool*, run the command from the command-line interface:
      • From local system: ipmitool mc reset cold
      • From remote system: ipmitool -I lanplus -H [IP Address] -U [user] -P [password] -C 17 -N 5 mc reset cold
        • ipmitool command requires port#623 opened on the network.
        • Must run as root account or use sudo.
  6. Run the following SEL command using to clear the BMC configuration via IPMI tool:
    • ipmitool -I lanplus -H host_IP -U user -P password sel clear --last 5
    • Then, reconfigure the BMC access on the BIOS.
  7. Power cycle the Intel server to reset/reboot the BMC.
    • Turn off the Intel Server System.
    • Disconnect the AC power cables for 5-30 seconds.
    • Re-connect the power cables.
    • Power on the server.

Related Products

This article applies to 69 products.
Intel® Server Board D40AMP Intel® Server Board D50DNP Intel® Server Board D50TNP Intel® Server Board M10JNP Intel® Server Board M10JNP2SB Intel® Server Board M20NTP Intel® Server Board M50CYP Intel® Server Board M50FCP Intel® Server Board S1400SP Family Intel® Server Board S1400SP2 Intel® Server Board S1400SP4 Intel® Server Board S2600BPR Intel® Server Board S2600KP Family Intel® Server Board S2600ST Intel® Server Board S2600TP Family Intel® Server Board S2600WFR Intel® Server Board S2600WFTF Family Intel® Server Board S2600WFTF

Discontinued Products

Intel® Server Board D40AMP1SB Intel® Server Board S1200SP Family Intel® Server Board S1200SPL Intel® Server Board S1200SPLR Intel® Server Board S1200SPO Intel® Server Board S1200SPOR Intel® Server Board S1200SPS Intel® Server Board S1200SPSR Intel® Server Board S2600BPB Intel® Server Board S2600BPBR Intel® Server Board S2600BPQ Intel® Server Board S2600BPQR Intel® Server Board S2600BPS Intel® Server Board S2600BPSR Intel® Server Board S2600CW Family Intel® Server Board S2600CW2 Intel® Server Board S2600CW2R Intel® Server Board S2600CW2S Intel® Server Board S2600CW2SR Intel® Server Board S2600CWT Intel® Server Board S2600CWTR Intel® Server Board S2600CWTS Intel® Server Board S2600CWTSR Intel® Server Board S2600KP Intel® Server Board S2600KPF Intel® Server Board S2600KPFR Intel® Server Board S2600KPR Intel® Server Board S2600STB Intel® Server Board S2600STBR Intel® Server Board S2600STK Intel® Server Board S2600STQ Intel® Server Board S2600STQR Intel® Server Board S2600STS Intel® Server Board S2600TP Intel® Server Board S2600TPF Intel® Server Board S2600TPFR Intel® Server Board S2600TPR Intel® Server Board S2600WF0 Intel® Server Board S2600WF0R Intel® Server Board S2600WFQ Intel® Server Board S2600WFQR Intel® Server Board S2600WFT Intel® Server Board S2600WFTR Intel® Server Board S2600WT Family Intel® Server Board S2600WT2 Intel® Server Board S2600WT2R Intel® Server Board S2600WTT Intel® Server Board S2600WTTR Intel® Server Board S7200AP Family Intel® Server Board S7200AP Intel® Server Board S7200APR

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