Article ID: 000087409 Content Type: Troubleshooting Last Reviewed: 07/19/2022

Troubleshooting Intel® Baseboard Management Controller (Intel® BMC) Connection Issues


OS Independent family


Recommendations to resolve possible connectivity issues


Unable to reach the Web Console of the Intel® Baseboard Management Controller after configured it.

  1. Ensure that the BMC access is configured by checking the BIOS.
  2. Check the physical port connections of the server (Port #1 and the management port) and LED activity of the same needs to be in color green.
    • The position of the ports may vary depending on the model.
  3. Ping to the IP address to verify that either the host and external device (connected to the same network and on the same subnet) have a stable connection and the ICMP (Internet Control Message Protocol) packets are properly sent and received.
  4. Recommend to use the Https:// network syntax at the beginning when trying to use the IP address configured to avoid any network security issues with the web browser used.
  5. Reset using IPMI tool (This is third-party content).
    • Download:
      • Windows* : or
      • Linux* : install ipmitool from the repository, for example:
        • RHEL: yum install ipmitool
        • SLES: zypper install ipmitool
    • Using IPMItool*, run the command from the command-line interface:
      • From local system: ipmitool mc reset cold
      • From remote system: ipmitool -I lanplus -H [IP Address] -U [user] -P [password] -C 17 -N 5 mc reset cold
        • ipmitool command requires port#623 opened on the network.
        • Must run as root account or use sudo.
  6. Run the following SEL command using to clear the BMC configuration via IPMI tool:
    • ipmitool -I lanplus -H host_IP -U user -P password sel clear --last 5
    • Then, reconfigure the BMC access on the BIOS.
  7. Power cycle the Intel server to reset/reboot the BMC.
    • Turn off the Intel Server System.
    • Disconnect the AC power cables for 5-30 seconds.
    • Re-connect the power cables.
    • Power on the server.

Related Products

This article applies to 69 products

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