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Touchscreen Stopped Working and Shows Error Code 10 on Intel® NUC M15 Laptop Kit

Content Type: Troubleshooting | Article ID: 000059615 | Last Reviewed: 01/03/2024

Description Resolution

Windows® 10, 64-bit*

Description

The touchscreen on Intel® NUC M15 Laptop Kit - LAPBC710 stops working. The issue may occur after installing the serial IO driver.

The error below will be shown in Device Manager:

Intel® Precise Touch and Stylus (Intel® PTS) - Base Driver - Port #1

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

Download the Driver Pack for Intel® NUC M15 Laptop Kits - LAPBC710 & LAPBC510.
Install the driver Serial IO SetupSerialIO.exe from SerialIO-Win10_Win11-30.100.2129.8.
Install the iTouch driver from the Driver Pack.
Perform a cold reboot.
If the problem persists, perform a fresh installation of the Windows* Operating System.

This article applies to 9 products.

Intel® NUC M15 Laptop Kit - LAPBC710 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® NUC M15 Laptop Kit Intel® NUC M15 Laptop Kit - EVO LAPBC510 Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC M15 Laptop Kit - EVO LAPRC510 Intel® NUC M15 Laptop Kit - LAPRC510

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