Article ID: 000059258 Content Type: Troubleshooting Last Reviewed: 08/24/2022

External monitors do not work on Intel® Iris® Xe Graphics using Dell* Universal Dock - D6000.


Intel® Iris® Xe Graphics driver Dell* Universal Dock - D6000 Dell* XPS 13 9310 laptop Dell* Professional P2217H monitor

Windows® 10 family


Information about display issues on Intel® Graphics when using Dell* Universal Dock - D6000.


External monitors won't work and no longer connect on Intel® Iris® Xe Graphics when using graphics driver and the Dell* Universal Dock - D6000. The issue is not present if rolling the driver back to previous versions.


The Original Equipment Manufacturer (OEM) Dell* released graphics driver version, A06 to address this issue. Follow these steps:

  1. Make sure Windows® is up to date.
  2. Update to OEM graphics driver, A10. Check with the computer manufacturer for the proper customized version of this driver based on the computer model.
  3. Check with the OEM if additional firmware is available, for instance, a BIOS update or drivers for the docking station.
Additional information

Intel does not recommend the use of any kind of adapters, dockings, or converters. This is because we cannot test all of them, so we cannot guarantee that these are going to work. For more details, review the article Using Video Cable Adapters, Splitters and/or Docking Stations in Computers not Manufactured by Intel.

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