Article ID: 000058948 Content Type: Error Messages Last Reviewed: 07/16/2021

Error Message: "No Killer Network Interfaces Connected"

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Summary

How to solve the error "No Killer Network Interfaces Connected"

Description

The Intel® Killer™ Control Center is reporting the error: No Killer Network Interfaces Connected.

Resolution

Explanations and recommendations to address the issue:

  • You are connecting to the Internet using a network adapter other than an Intel® Killer™ product. Some systems contain network adapters from multiple vendors. For example, your laptop may have a Intel Killer Ethernet adapter, but a different brand of wireless adapter. The Intel Killer Control Center will not work with another brand’s networking adapter. Be sure that you are connecting to the Internet using the Intel Killer network adapter while using the Intel Killer Control Center. If your Ethernet adapter is an Intel Killer Networking adapter, and your wireless adapter is not, then you will need to use an Ethernet cable to use the Intel Killer Control Center. You can check to see which adapters you have installed by right-clicking Start, then clicking Device Manager, then double-clicking Network Adapter. If the only Intel Killer Network adapter is listed as an Ethernet adapter, then you will need to use an Ethernet cable to use the Intel Killer Control Center.
  • You are using an outdated version of the Killer Control Center. Some now-outdated versions of the Intel Killer Control Center experienced issues identifying some adapters. This issue has resolved in current versions of the suite. Clean-installing to the latest suite should address the issue. Even if you have a new system, the release of the software that the manufacturer installed before boxing the computer may be out of date by the time you receive it. See our guide for clean-installing the latest Intel Killer Control Center. 
  • You are not connected to the Internet. You will receive this error if you are not connected to the Internet using an Intel Killer Networking adapter. Note that if you are connected to the Internet using a virtual adapter of any kind, even if that virtual adapter is attached to an Intel Killer Networking adapter, the Intel Killer Control Center will show this message, as it cannot work with a virtual adapter.
  • You recently installed or updated the Intel Killer Control Center and have not rebooted your computer. Rebooting should resolve the issue. Note that to restart, you should click Start > Power > Restart, as just closing the lid, or pressing the power button on many modern computers activates sleep mode, and does not power down the machine.
  • You are using a virtual network adapter. The Intel Killer Control Center can only work if you are connecting to the Internet using an Intel Killer Networking Adapter. If you are connecting to the Internet using a virtual adapter, this will bypass the Windows* networking stack, which means that the Intel Killer Control Center will not work and will show this message instead.
  • You are experiencing problems with your Internet connection. If this message appears sporadically and with interruptions in your Internet service, you are likely experiencing problems with your Internet service. If the computer is not connected to the Internet through an Intel Killer Networking adapter, this error will show . So if your Internet connection is experiencing problems, you will see this error when you do not have connectivity. In this case, the error is not the cause of the issue, but a symptom of the sporadic connection.
  • If the steps above didn't help you to fix this issue, contact Intel Customer Support.

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