How to Diagnose and Resolve Audio Issues on Intel® NUC Laptop Kits

Documentation

Troubleshooting

000058639

09/14/2022

If you experience audio related issues on your Intel® NUC, we recommend you first update the following:

  • BIOS
  • Intel® HD Graphics driver - includes the Intel Display Audio driver, needed for HDMI audio output
  • Audio_InstallPackage or Audio driver
  • 3rd Party Graphics driver (Radeon/NVIDIA) if necessary
  • Realtek* High Definition Audio driver - required for the 3.5mm front panel audio jack (for microphones and headsets)

BIOS and drivers are available on Download Center.

Check that the Windows playback device is set correctly:

  1. Right-click the Speaker icon on the taskbar and select Playback devices.
  2. Select the device you want to be the default device. This may be the speakers, headphones, or display audio.
  3. Click OK.

Refer to the table below for additional troubleshooting tips and useful information.

What is happening? How to fix it.
Can't get audio output to TV or monitor. See HDMI Audio Doesn't Work on Intel® NUC

Popping sound when connecting microphone, headset, or speakers to the front panel 3.5mm audio jack.

 Download and install the latest Realtek High Definition Audio driver for your Intel NUC from Intel Download Center.
Microphone doesn't work or output is not loud enough. Check the microphone's boost level in sound properties:
  1. Right-click the Speaker icon on the task bar and select Recording devices.
  2. Select your microphone device and click Properties.
  3. Go to the Levels tab.
  4. Adjust the microphone boost slider to the desired level.
  5. Click OK twice to close the window.
Front panel 3.5mm audio jack isn't working. Check that front panel audio is enabled in BIOS:
  1. Press F2 during start to enter BIOS Setup.
  2. Go to Advanced > Onboard Devices > HD Audio
  3. Enable the HD Audio setting.
  4. Press F10 to save and exit BIOS.
Download and install the latest Realtek High Definition Audio driver for your Intel NUC Laptop Kit from Download Center.
Code 28 error in Device Manager on Detection Verification under Other Devices Download and install the latest Realtek High Definition Audio driver for your Intel NUC Laptop Kit from Intel Download Center.