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How to Diagnose and Resolve Audio Issues on Intel® NUC Laptop Kits

Content Type: Troubleshooting   |   Article ID: 000058639   |   Last Reviewed: 09/14/2022

Environment

Operating System

Windows 11* Family, Windows® 10 family

If you experience audio related issues on your Intel® NUC, we recommend you first update the following:

  • BIOS
  • Intel® HD Graphics driver - includes the Intel Display Audio driver, needed for HDMI audio output
  • Audio_InstallPackage or Audio driver
  • 3rd Party Graphics driver (Radeon/NVIDIA) if necessary
  • Realtek* High Definition Audio driver - required for the 3.5mm front panel audio jack (for microphones and headsets)

BIOS and drivers are available on Download Center.

Check that the Windows playback device is set correctly:

  1. Right-click the Speaker icon on the taskbar and select Playback devices.
  2. Select the device you want to be the default device. This may be the speakers, headphones, or display audio.
  3. Click OK.

Refer to the table below for additional troubleshooting tips and useful information.

What is happening? How to fix it.
Can't get audio output to TV or monitor. See HDMI Audio Doesn't Work on Intel® NUC

Popping sound when connecting microphone, headset, or speakers to the front panel 3.5mm audio jack.

 Download and install the latest Realtek High Definition Audio driver for your Intel NUC from Intel Download Center.
Microphone doesn't work or output is not loud enough. Check the microphone's boost level in sound properties:
  1. Right-click the Speaker icon on the task bar and select Recording devices.
  2. Select your microphone device and click Properties.
  3. Go to the Levels tab.
  4. Adjust the microphone boost slider to the desired level.
  5. Click OK twice to close the window.
Front panel 3.5mm audio jack isn't working. Check that front panel audio is enabled in BIOS:
  1. Press F2 during start to enter BIOS Setup.
  2. Go to Advanced > Onboard Devices > HD Audio
  3. Enable the HD Audio setting.
  4. Press F10 to save and exit BIOS.
Download and install the latest Realtek High Definition Audio driver for your Intel NUC Laptop Kit from Download Center.
Code 28 error in Device Manager on Detection Verification under Other Devices Download and install the latest Realtek High Definition Audio driver for your Intel NUC Laptop Kit from Intel Download Center.

Related Products

This article applies to 23 products.
Intel® NUC M15V Laptop Kit

Discontinued Products

Intel® NUC 9 Extreme Laptop Kit Intel® NUC 9 Extreme Laptop Kit - LAPQC71A Intel® NUC 9 Extreme Laptop Kit - LAPQC71B Intel® NUC 9 Extreme Laptop Kit - LAPQC71C Intel® NUC 9 Extreme Laptop Kit - LAPQC71D Intel® NUC M15 Laptop Kit Intel® NUC M15 Laptop Kit - EVO LAPBC510 Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPRC510 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC M15 Laptop Kit - LAPBC710 Intel® NUC M15 Laptop Kit - LAPRC510 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® NUC M15V Laptop Kit - LAPBC5V0 Intel® NUC M15V Laptop Kit - LAPBC7V0 Intel® NUC X15 Laptop Kit Intel® NUC X15 Laptop Kit - LAPAC71G Intel® NUC X15 Laptop Kit - LAPAC71H Intel® NUC X15 Laptop Kit - LAPKC51E Intel® NUC X15 Laptop Kit - LAPKC71E Intel® NUC X15 Laptop Kit - LAPKC71F

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